Shift Supervisor

Mitchells & Butlers PLC; West Wickham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

28 days holiday

Staff discount

Free shares

Wagestream access

Employee helpline

Job summary

Mitchells & Butlers PLC is seeking a proactive Shift Supervisor for Ember Inns in West Wickham. You will welcome guests, oversee daily operations, and lead a friendly team to ensure top service and training for new staff.

You’ll maintain high cleanliness and safety standards while driving guest satisfaction and a welcoming atmosphere across the site.

Qualifications

• Customer-facing hospitality experience preferred.
• Proven ability to lead a team and coach others.
• Commitment to high standards of cleanliness and safety.

Responsibilities

• Oversee day-to-day site operations as a host and front-line leader.
• Lead shifts and manage team performance.
• Help with training and developing team members.

Skills

Customer service

Team leadership

Staff training

Job description

Summary

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Shift Supervisor at the Railway Hotel, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Ember Inns, a local to be proud of. Think, traditional pub grub, roaring fires and real ales set at the heart of the community. If you want to be part of the Inn crowd, we want to hear from you.

What’s In It For Me?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether it's date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials - work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

What will I be doing?

• Be part of the day-to-day running of the site: acting as a host, serving guests, and confidently lead your team.
• Be a shift leader.
• Be a role model for your teams, helping with their training.
• Maintain high standards of cleanliness and safety.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Proud member of the Disability Confident employer scheme.

About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long-term health conditions.

Employment Details

Company: Mitchells & Butlers PLC

Salary: Competitive Salary

Hours: Full-time

Location: West Wickham, BR4 0EW

Job type: Permanent

Posting date: 3 Nov 2026

Closing date: 16 Nov 2026