Shift Supervisor

Encore; Stratford-upon-Avon; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discounts across brands

Wagestream access

Pension plan

Paid holidays

Share scheme

Employee helpline

Team socials

Job summary

Encore in the United Kingdom is seeking a Shift Supervisor to welcome guests, lead a team and ensure excellent service. You’ll train staff, maintain high standards of cleanliness and safety, and act as a role model during shifts.

Join Mitchells & Butlers' Premium Country Pubs family and enjoy strong benefits, pension, holidays, and employee discounts while helping guests feel welcome and valued at every visit.

Qualifications

• Experience in hospitality or guest service.
• Experience leading a team and training colleagues.
• Commitment to high standards of cleanliness and safety.

Responsibilities

• Oversee daily site operations as host and team lead.
• Lead shifts and mentor staff.
• Train team members and maintain service standards.
• Monitor cleanliness and safety compliance.

Skills

Customer service

Team leadership

Staff training

Hospitality

Job description

As Shift Supervisor atthe Encore, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Premium Country Pubs. We craft food and drink into something truly special. Picture beautiful interiors in stunning locations, and great tasting food. If you're passionate about all things premium, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Compensation: Competitive salary