Shift Station Supervisor

Network Rail; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Choice of pension schemes

Discounted leisure train travel for你y

75% subsidy on Rail and Underground

5 days paid volunteer or carers leave

My Benefits platform - discounts

Job summary

Network Rail in London invites applications for a Station Incident Officer position at London Euston. This full-time permanent role focuses on safety, customer service, and coordinating staff on shifts to maintain a secure station environment.

You will supervise teams, follow safety procedures, interface with police and stakeholders, and contribute to incident response and day-to-day operations. The role requires excellent communication, ability to handle high-pressure situations, and a GCSE in

Qualifications

• Excellent written and oral communication and interpersonal skills.
• Previous experience of dealing with different types of situations assertively.
• Understanding of Health, Safety and Environmental regulations.

Responsibilities

• Supervise the team including any agency staff on a shift basis to create a safe environment and deliver excellent customer service.
• Undertake and direct station staff work activities in line with the requirements of relevant safety procedures, confirming that checks are accurately recorded and that non-compliances are dealt with accordingly in order to continuously improve standards.
• Work with all station users to create a safe and secure environment, taking appropriate steps to prevent accidents, and reporting and investigating accidents / incidents.
• Respond and act , in line with agreed procedures and protocols, to emergencies and incidents, interfacing with the internal and external stakeholder as required
• Provide customer service as appropriate, and assist Shift Station Managers in raising standards of customer service delivery by monitoring operations and feeding back to individuals.
• Conduct shift briefings, allocate shift responsibilities across the team, check that equipment issued to the team on a shift basis is used correctly, and arrange cover of roles for short notice
• Liaise with the British Transport Police and other Police Forces to implement plans to prevent and curtail criminal activity on the station.
• Undertake regular checks of the station, taking a proactive role in dealing with hazards or unsafe conditions, checking that all occurrences are appropriately logged.
• Undertake allocated duties as prescribed within the emergency plans and check that the team follow these through diligently.

Skills

Excellent communication

Interpersonal skills

Customer service

Team supervision

Problem solving

Education

GCSE Maths & English

Job description

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of oursafety vision .

About the role

T his is a Full-Time Permanent

Salary - £ 32,432

Grade -Band 5 (Managed Station Contract)

Here are a few of the benefits we offer:

• Generous annual leave entitlement
• Choice of pension schemes
• Discounted leisure train travel for you and your family
• 75% subsidy on Rail and Underground season tickets
• 5 days paid volunteer or carers leave
• My Benefits platform - giving national and local discounts on retailers, gym membership and more

Key Accountabilities -

• Supervise the team including any agency staff on a shift basis to create a safe environment and deliver excellent customer service.
• Undertake and direct station staff work activities in line with the requirements of relevant safety procedures, confirming that checks are accurately recorded and that non-compliances are dealt with accordingly in order to continuously improve standards.
• Work with all station users to create a safe and secure environment, taking appropriate steps to prevent accidents, and reporting and investigating accidents / incidents.
• Respond and act , in line with agreed procedures and protocols, to emergencies and incidents, interfacing with the internal and external stakeholder as required
• Provide customer service as appropriate, and assist Shift Station Managers in raising standards of customer service delivery by monitoring operations and feeding back to individuals.
• Conduct shift briefings, allocate shift responsibilities across the team, check that equipment issued to the team on a shift basis is used correctly, and arrange cover of roles for short notice
• Liaise with the British Transport Police and other Police Forces to implement plans to prevent and curtail criminal activity on the station.
• Undertake regular checks of the station, taking a proactive role in dealing with hazards or unsafe conditions, checking that all occurrences are appropriately logged.
• Undertake allocated duties as prescribed within the emergency plans and check that the team follow these through diligently.

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know-we'll do our best to assist you.

• Excellent written and oral communication and interpersonal skills
• Previous experience of dealing with different types of situations assertively
• Good education including GCSE or equivalent in Maths and English
• Previous experience of managing challenging/ confrontational situations
• Previous experience of working in a pressured environment
• Understanding of Health, Safety and Environmental regulations
• Ability to achieve the Station Incident Officer Training once appointed
• Previous experience of supervising a team
• Conversational additional language to English

Key Information

Number of Positions:

1

Contract Type:

Permanent

Hours:

Full Time

Location:

London Euston Managed Station, London

Geographical Area:

London (Inside M25)

Closing Date:

07-SEP-2026

Job Category:

Station Operations

Function:

North West & Central Region

Organisation:

SC Property Operations/National Stations/Euston (752309) G5