Shift Station Manager

Network Rail; Greater London; On-site; GBP 37,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Pension schemes

Rail travel discounts

Job summary

Network Rail is seeking a Station Operations Lead at London Euston to manage a team delivering a safe, secure and welcoming environment. You will model safety, mentor staff, and ensure compliance with safety, health and environmental standards while coordinating with route teams and partners.

You will oversee rosters, contractor compliance, and incident responses, driving improvements in safety and customer experience at one of the UK\'s busiest hubs.

Qualifications

• Proven ability to lead and develop teams in a safety-critical environment.
• Strong understanding of operational, safety and security standards.
• Experience coordinating with multiple internal and external partners.

Responsibilities

• Lead station team to deliver a safe, secure and welcoming environment.
• Demonstrate visible leadership and mentor colleagues through performance and competency checks.
• Manage staff rosters, contingency plans and contractor risk assessments.

Skills

People management

Leadership

Stakeholder management

Emergency response

Planning and organising

Communication

Team building

Job description

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of oursafety vision .

Euston is one of the UK's busiest and most dynamic railway stations, welcoming more than 130,000 customers every day. As a major transport hub, we are committed to providing a safe, welcoming environment, delivering clear information, and creating a positive experience for everyone who passes through our station.

TEAM EUSTON

Success at Euston is built on collaboration. We work closely with a wide range of industry partners, including Avanti West Coast, London Northwestern Railway, Lumo, Caledonian Sleeper, London Overground, and the British Transport Police. While we represent different organisations and perform different roles, our customers experience one station, and it is our collective commitment to excellence that shapes their journey.

Euston is far more than a transport interchange. It is a vibrant workplace where people from many professions and specialisms come together to deliver outstanding service. Our customers do not see separate teams; they see one station. That's why teamwork, effective communication, and consistently high standards are at the heart of everything we do.

If you're passionate about customer service, thrive in a fast-paced environment, and want to play a key role in one of the country's most significant transport hubs, Euston offers a rewarding opportunity to make a real difference every day.

About the role

You will be responsible for leading and managing the station team to deliver a safe, secure and welcoming environment, ensuring full compliance with operational, safety and security standards. This includes acting as a visible role model and mentor, supporting colleague development through performance monitoring and competency assessment, and maintaining high standards of customer service. You will lead emergency, evacuation and incident responses, manage security risks, oversee station inspections, and ensure all legislative, industry and company health, safety and environmental requirements are met.

Working closely with internal and external stakeholders, including route teams, train and freight operating companies, contractors and retail partners, you will maintain station facilities and services in line with Station Access Agreements. You will manage staff resources and rosters, implement contingency plans within budget, oversee contractor compliance and risk assessments, and carry out non technical checks of works in progress to ensure landlord conditions are met. Through effective collaboration, planning and assurance, you will play a key role in improving safety, preventing criminal activity and enhancing the overall customer experience at the station.

This is a Full-Time Permanent

Salary - £ 43,588

Grade -Band 4.C (Managed Station Contract)

Here are a few of the benefits we offer:

• Generous annual leave entitlement
• Choice of pension schemes
• Discounted leisure train travel for you and your family
• 75% subsidy on Rail and Underground season tickets
• 5 days paid volunteer or carers leave
• My Benefits platform - giving national and local discounts on retailers, gym membership and more

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know-we'll do our best to assist you.

• Ability to lead, manage and develop people *
• Ability to attain rules and regulations level 2 competency *
• Ability to gain appropriate assessor competence *
• Ability to gain Station Incident Officer *
• Ability to gain safety management qualificationIOSH/NEBOSH*
• Understanding of customer needs and requirements
• Able to demonstrate organising and planning skills
• Previous safety management experience
• Ability to attain Person Responsible for Fire Safety *
• Attain First Aid at Work*
• Understanding financial systems and budgets
• IT skills in relation to report writing, corporate IM packages
• General understanding in business improvement processes
• General understanding of railway industry structure and responsibility
• Ability to engage in employee relation issues
• Experience in accident investigation

*denotes post holder must attain relevant competency prior to carrying out activity

Key Information

Number of Positions:

1

Contract Type:

Permanent

Hours:

Full Time

Location:

London Euston Managed Station, London

Geographical Area:

London (Inside M25)

Closing Date:

07-SEP-2026

Job Category:

Station Operations

Function:

North West & Central Region

Organisation:

SC Property Operations/National Stations/Euston (752309) G5