Shift Operations Controller (Rail)

CV Bay; Rugby; On-site; GBP 42,000 - 48,000; Full time

Job summary

A leading rail organization is seeking a dedicated Shift Operations Controller to manage operations from their Rugby control room. This safety-critical role involves ensuring the safe movement of trains, handling incidents, and supporting operational performance, with opportunities for career progression and structured training.

Benefits

Competitive salary

Structured training and development

Career progression opportunities

Pension scheme

Generous holiday allowance

Wellbeing support

Inclusive working environment

Healthcare cash plan

Life assurance

Qualifications

• Experience in a fast-paced operational or control centre environment.
• Knowledge of UK rail network operations preferred.

Responsibilities

• Oversee day-to-day operations, ensuring safe and timely train movement.
• Monitor and manage real-time services, responding quickly to disruptions.
• Log operational data, delays, and train locations accurately.

Skills

Decision-making

Problem-solving

Communication

Teamwork

Job description

Shift Operations Controller – (Rail)
Location: Rugby, UK
Type: Permanent
Salary: £42,000 – £48,000 depending on experience
Hours: 48 hours a week, all shifts are 12-hour shifts (day shifts and night shifts, 7am-7pm and 7pm-7am)

Safety Critical Role

Overview:
We are looking for a dedicated and organised Shift Operations Controller to manage the real-time operations of rail services from our control room in Rugby. This is a safety-critical role where you will ensure the safe and efficient movement of trains, handle incidents, and support the performance of operations.

What’s in it for you:

• Competitive salary
• Structured training and development tailored to your role
• Career progression opportunities within a growing and respected rail organisation.
• Pension scheme and generous 34 holiday allowance.
• Access to wellbeing support and employee assistance programmes.
• Inclusive working environment that values diversity and flexibility
• Eye Care Vouchers, Long Service Award, Season Ticket Loan, Occupational Health Service
• Healthcare cash plan and industry-leading life assurance

Key Responsibilities:

• Oversee day-to-day operations, ensuring safe and timely train movement.
• Monitor and manage real-time services, responding quickly to any disruptions or incidents.
• Communicate clearly and promptly with train crews, depots, and key stakeholders.
• Handle and report accidents, incidents, and environmental issues in line with procedures.
• Support locomotive and crew management, including shift changes and sickness cover.
• Log operational data, delays, fuel levels, and train locations accurately.
• Produce performance and delay reports.
• Develop and implement service recovery plans when necessary.
• Ensure effective shift handovers and maintain a high standard within the control room.
• Assist with short-term staffing issues and escalation processes.
• Liaise with maintenance teams to address locomotive performance concerns.

What We’re Looking For:

• Experience in a fast-paced operational or control centre environment.
• Strong decision-making and problem-solving skills.
• Confident communicator with the ability to remain calm under pressure.
• Knowledge of UK rail network operations preferred.
• Comfortable managing safety-critical and commercial decisions.
• Flexible with shifts and able to work as part of a team.

Why Join Us?
This role offers the chance to be part of a control team within a growing rail operation. You’ll work in a dynamic environment where no two days are the same, helping to ensure the safety and efficiency of movement across the UK. Apply today #Tamzin