Shift Manager, Warehouse Operations - Lead & Develop Teams

MARKS&SPENCER; Lichfield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Night shift premium 25%

Colleague discount 20%

Holiday allowance

Pension and life assurance

Induction and training support

Employee perks portal access

Family policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer is opening a new Lichfield Distribution Centre in early 2027 and is recruiting permanent, full-time Shift Managers. The role covers day and night shifts on a 12-hour pattern with a two-week rotating schedule. You will lead, inspire and develop teams to meet targets, while maintaining safety and service excellence for customers.

The role focuses on delivering the production plan, nurturing talent, and sustaining high performance in a fast-moving transformation phase.

Qualifications

• Proven leadership and coaching abilities.
• Experience influencing and managing multiple stakeholders.
• Comfortable using data to guide decisions.
• Flexible to adapt to changing environments.

Responsibilities

• Lead, inspire and coach Team Managers and Warehouse Colleagues to deliver results in budget, through role modelling and inspirational leadership.
• Deliver the Shift Production Plan to Volume, Efficiency and Rate in line with target costs, ensuring smooth handovers and continuity.
• Identify and nurture talent through succession planning and upskilling for growth.
• Lead and coach the team and embed a culture of continuous improvement within the Operation.
• Proactively manage people issues including wellbeing, absence, talent and performance.

Skills

Leadership

Stakeholder management

Data-driven decisions

Flexible/adaptable

Job description

Marks & Spencer is opening a new Lichfield Distribution Centre in early 2027 and is recruiting permanent, full-time Shift Managers. The role covers day and night shifts on a 12-hour pattern with a two-week rotating schedule. You will lead, inspire and develop teams to meet targets, while maintaining safety and service excellence for customers.

The role focuses on delivering the production plan, nurturing talent, and sustaining high performance in a fast-moving transformation phase.