Shift Manager: Lead Teams, Elevate Service, Grow Your Career

Wendy's Colliers Wood; Wimbledon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Career progression

Structured training

Leadership coaching

Supportive team culture

Impactful work

Job summary

Wendy's Colliers Wood in Wimbledon is seeking a proactive Shift Manager to lead the team during busy periods and deliver exceptional customer experiences. You will oversee daily operations, ensure food safety, and coach crew members to grow their skills.

In this people-focused role, you’ll manage labour, assist opening and closing procedures, and work with the Restaurant General Manager to drive performance and guest satisfaction.

Qualifications

• Experience in hospitality or retail leadership.
• Experience supervising a team.
• Strong communication and problem-solving skills.
• Flexibility to work evenings and weekends.

Responsibilities

• Lead and motivate team during shifts.
• Ensure food quality, food safety and cleanliness standards.
• Coach and develop crew members.
• Assist in labour planning and shift performance.
• Handle customer feedback professionally and resolve issues.
• Complete opening and closing procedures and prepare for business.

Skills

Leadership

Team supervision

Customer service

Communication

Time management

Job description

Wendy's Colliers Wood in Wimbledon is seeking a proactive Shift Manager to lead the team during busy periods and deliver exceptional customer experiences. You will oversee daily operations, ensure food safety, and coach crew members to grow their skills.

In this people-focused role, you’ll manage labour, assist opening and closing procedures, and work with the Restaurant General Manager to drive performance and guest satisfaction.