Shift Manager (Engineering)

JLL; City Of London; On-site; GBP 50,000 - 80,000; Full time

Job summary

JLL is seeking a hands-on Shift Manager to lead the on-site engineering team and ensure continuous 24/7 building operations. The role requires physical presence during shifts and direct supervision of engineers performing maintenance and reactive tasks.

You will manage real-time response, coordinate handovers, and maintain system availability while coordinating with security and client representatives during incidents. A strong background in facility management and BMS is essential.

Qualifications

• Minimum 5 years' experience in shift operations or supervisory roles within facilities management or industrial environments.
• Hands-on technical competence across electrical, mechanical, HVAC, and plumbing systems.
• Experience working with Building Management Systems (BMS) for monitoring and control.
• Strong ability to troubleshoot complex system failures under time pressure.

Responsibilities

• Provide on-shift leadership and direct supervision of shift engineers, ensuring immediate task prioritization and technical guidance during operational periods.
• Coordinate rapid response to equipment breakdowns, alarms, and emergency situations requiring immediate engineering intervention.
• Lead structured shift handovers and maintain comprehensive shift logs for incidents and actions.
• Direct shift engineers on urgent reactive tasks, prioritizing based on operational impact and client requirements.
• Maintain operational continuity during out-of-hours periods and coordinate with security and client representatives.
• Monitor live systems (BMS, alarm panels) and manage multiple incidents to minimize service disruption.
• Ensure safety procedures, RAMS, and permit-to-work processes are followed during shift activities.
• Oversee planned maintenance delivery (PPMs) and ensure proper documentation in CMMS.

Skills

Shift leadership

Team management

Emergency response

BMS knowledge

Troubleshooting

Safety compliance

Tools

Corrigo

Maximo

Job description

Role: Shift Manager - Onsite

The Shift Manager is a hands-on operational leadership role responsible for leading the shift engineering team and ensuring seamless 24/7 building operations. This position focuses on real-time response coordination, shift team supervision, operational continuity across shift patterns, and maintaining immediate system availability during out-of-hours periods. The role requires physical presence during shift operations and direct oversight of shift engineers executing maintenance and reactive tasks.

Key Responsibilities

Shift Team Leadership & Direct Supervision

• Provide on-shift leadership and direct supervision of shift engineers, ensuring immediate task prioritization and technical guidance during operational periods
• Conduct daily shift briefings and end-of-shift debriefs to communicate priorities, safety alerts, and operational handovers
• Build and maintain high-performing shift teams through active coaching, on-the-job mentoring, and real-time performance feedback
• Manage shift team attendance, absences, and daily resource deployment to maintain operational coverage
• Perform on-shift capability assessments and identify skill development needs for individual shift engineers
• Lead by example through hands-on involvement in technical tasks during critical situations or resource constraints
• Foster team cohesion and morale across shift patterns, ensuring consistent standards between different shift teams

24/7 Operational Continuity & Real-Time Response

• Maintain operational command during assigned shift periods, ensuring immediate response to all building system alerts and failures
• Monitor live Building Management Systems (BMS), fire alarm panels, and critical system dashboards throughout shift operations
• Coordinate rapid response to equipment breakdowns, alarms, and emergency situations requiring immediate engineering intervention
• Direct shift engineers on urgent reactive tasks, prioritizing based on operational impact and client requirements
• Execute real-time decision-making for system isolations, emergency shutdowns, and critical equipment changeovers
• Manage simultaneous incidents during shift periods, deploying resources effectively to minimize service disruption
• Provide technical troubleshooting support to shift engineers for complex system failures or diagnostic challenges
• Maintain continuous communication with building security, client representatives, and on-call stakeholders during incidents

Shift Handover Management & Communication

• Execute structured shift handovers with incoming/outgoing Shift Engineering Managers or day team supervisors
• Maintain comprehensive shift logs documenting incidents, completed works, ongoing issues, and outstanding actions
• Ensure all critical information is communicated clearly between shift teams to prevent information loss or task duplication
• Update work management systems in real-time with shift activities, reactive responses, and job status changes
• Brief Engineering Manager on significant shift events, trends, or emerging issues requiring management attention
• Coordinate with day teams on tasks requiring follow-up, specialist input, or continuation beyond shift hours

Out-of-Hours & Emergency Coordination

• Serve as primary escalation point for all engineering emergencies during shift periods
• Mobilize emergency response resources including on-call specialists, contractors, or additional shift engineers when required
• Coordinate with emergency services (fire, police, ambulance) during critical incidents affecting building safety or operations
• Execute emergency procedures including evacuations, system isolations, or building lockdowns as required
• Manage client communication during out-of-hours emergencies, providing timely updates on incident status and resolution timelines
• Document emergency incidents thoroughly, including actions taken, resources deployed, and lessons learned
• Participate in on-call rota as required to provide management support outside standard shift patterns

Reactive Maintenance Execution & Quality Control

• Oversee shift engineers executing reactive maintenance tasks, ensuring work quality and timely completion
• Verify completed reactive works meet technical standards before signing off jobs in work management systems
• Conduct spot-checks on shift engineer workmanship during and after task completion
• Ensure all reactive works are properly documented with accurate time recording, parts usage, and technical notes
• Monitor reactive backlog during shifts, ensuring aged jobs are progressed and nothing is overlooked
• Coordinate specialist contractor callouts for reactive works beyond in-house capability during shift periods

Shift-Based Planned Maintenance Delivery

• Monitor PPM completion throughout shifts, ensuring targets are met and work quality is maintained
• Conduct random quality checks on completed PPMs to verify compliance with specifications and procedures
• Address PPM overruns or incomplete tasks by reassigning resources or escalating to Engineering Manager
• Update maintenance management systems with accurate PPM completion records before end of shift

Shift Operations Health & Safety

• Enforce safe working practices during all shift activities, challenging unsafe behaviours immediately
• Conduct shift-based safety walks and plant room inspections, identifying and rectifying hazards
• Ensure shift engineers use correct PPE, tools, and equipment for all tasks
• Verify Permit to Work compliance for all shift activities requiring isolation or high-risk work
• Coordinate safe contractor access during shift periods, verifying RAMS and monitoring on-site activities
• Report all incidents, near-misses, and safety observations occurring during shift operations
• Lead shift-based safety briefings on new procedures, lessons learned, or seasonal hazards
• Maintain shift-accessible safety documentation including emergency contact lists and procedure guides

Live System Monitoring & Performance Optimization

• Continuously monitor critical system parameters (temperatures, pressures, flows, power consumption) during shifts
• Identify abnormal operating conditions and direct corrective actions before failures occur
• Optimize system performance during low-occupancy periods through parameter adjustments or equipment sequencing
• Coordinate planned testing and commissioning activities during shift periods to minimize occupant impact
• Maintain plant room and equipment compound cleanliness standards through shift team accountability
• Conduct shift-based equipment inspections recording meter readings, visual conditions, and abnormal observations

Shift Resource & Task Management

• Deploy shift engineers efficiently across multiple tasks, balancing reactive demands with planned work
• Monitor engineer productivity and time utilization throughout shifts, addressing inefficiencies immediately
• Ensure shift teams have necessary tools, equipment, spare parts, and consumables to complete assigned tasks
• Coordinate shift vehicle usage and ensure proper maintenance, cleanliness, and security of fleet assets
• Manage shift break schedules to maintain continuous operational coverage
• Track and control shift overtime, ensuring appropriate authorization before additional hours are worked

Technical Documentation & Record Keeping

• Maintain accurate shift logs recording all activities, incidents, system changes, and communications
• Ensure shift engineers complete job cards, timesheets, and system updates accurately and promptly
• Update asset registers with new equipment information or changes identified during shift operations
• Photograph and document equipment conditions, defects, or completed works as required
• Maintain shift-accessible technical documentation including drawings, manuals, and contact information
• Archive shift records systematically for audit trails and historical reference

Essential Skills & Experience

Shift Leadership & Team Management

• Proven experience leading engineering teams in shift-based, 24/7 operational environments
• Ability to motivate and direct teams during unsociable hours including nights, weekends, and holidays
• Strong situational leadership skills to adapt management style based on real-time operational demands
• Experience managing shift handovers and maintaining operational continuity across multiple teams
• Comfortable making autonomous decisions during out-of-hours periods with limited management support

Operational & Technical Competence

• Minimum 5 years' experience in shift operations or supervisory roles within facilities management or industrial environments
• Hands-on technical competence across electrical, mechanical, HVAC, and plumbing systems
• Practical troubleshooting ability to diagnose and resolve equipment failures under time pressure
• Experience working with Building Management Systems (BMS) for monitoring and control
• Understanding of critical building systems including life safety, power distribution, and HVAC controls

Emergency Response & Decision-Making

• Proven track record managing technical emergencies and coordinating rapid response activities
• Ability to remain calm under pressure and make sound decisions during critical incidents
• Experience liaising with emergency services and managing building evacuations or lockdowns
• Strong risk assessment capability to evaluate situations and implement appropriate safety measures
• Confidence to elevate appropriately while taking ownership of shift-period incidents

Systems & Documentation

• Experience using computerized maintenance management systems (Corrigo, Maximo, or similar)
• Competent with mobile devices and tablets for real-time system updates and communication
• Strong written communication skills for shift logs, incident reports, and handover documentation
• Practical knowledge of Microsoft Office (Word, Excel, Outlook) for reporting and communication

Health & Safety

• Valid IOSH Managing Safely certification (essential)
• Thorough knowledge of Health & Safety regulations applicable to shift operations
• Experience implementing Permit to Work systems and managing safe isolations
• Practical understanding of RAMS review and contractor safety supervision
• Commitment to zero-harm safety culture and willingness to challenge unsafe practices

Flexibility & Availability

• Willingness to work rotating shift patterns including nights, weekends, public holidays, and seasonal variations
• Availability for on-call duties as part of management rota
• Flexibility to adjust shift patterns based on operational requirements or emergency situations
• Full UK driving licence for travel between sites or emergency callouts

Desirable Qualifications & Experience

• City & Guilds, NVQ Level 3, HNC, or equivalent engineering qualifications
• Experience in high-availability environments (data centres, hospitals, manufacturing, airports)
• Familiarity with cooling towers, water treatment systems, and associated compliance
• Exposure to service desk or help desk operations
• Professional body membership (IWFM, CIBSE, IET)