Shift Manager - Customer Experience

DPD Group; Chelmsford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday trading

Maternity/paternity package

Life assurance 4x salary

Health kiosks

Vitality at Work

On-site parking

Retail discounts

Milestone days off

Eye tests support

Job summary

DPD Group in the United Kingdom is seeking an experienced Shift Manager to strengthen our depot operations management team.

You will lead a fast-paced, people-focused operation, delivering on targets for service levels, compliance and HR tasks while coaching a high-performing team and upholding our ISO standards.

We offer benefits from day one and a supportive environment that promotes development and progression within a nationally recognised delivery leader.

Qualifications

• Experience in a fast-paced operation with direct people management responsibilities.
• Strong communication skills to inspire and lead a team.
• Decisive, effective decision-making and time management abilities.
• Proven resilience, self-motivation and flexibility in a busy environment.
• Ability to report and analyse data to drive improvements.

Responsibilities

• Achieve depot objectives in operational, compliance, financial, customer service and HR tasks.
• Lead and develop a high-performing team while maintaining ISO procedures.
• Ensure the Premium Service target is achieved and zero exceptions occur.
• Drive on-time performance by meetingCollection Service and Delivery ETA targets.

Skills

People management

Communication

Decision making

Time management

Data analysis

Problem solving

Resilience

Tools

Google Chrome

Job description

• Days of Work:Sunday - Thursday
• Hours of Work:11am - 7.30pm

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.You will be in a busy and fast paced business,with a turnover of nearly £2 billion,that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team.

In this role your key responsibility will be to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through the effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability.

Other key accountabilities will be;

• Ensure company target for Premium Service is achieved
• Ensure there are zero Exceptions
• Ensure company target for Collection Service is achieved
• Ensure company target for Delivery ETAs is achieved

Qualifications

What we’re looking for;

You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:

• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!