Shift Manager - Birmingham

LOOMIS; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join LOOMIS as a Shift Manager in Birmingham, where you will be responsible for managing branch operations, ensuring the highest standards of customer service. This role requires strong leadership and communication skills to motivate your team and deliver on service agreements. With comprehensive training and career progression opportunities, LOOMIS offers a supportive work environment for those committed to excellent customer service.

Benefits

33 days annual leave

Life Assurance

Employee Assistance Programme

Safe and supportive culture

Over 3000 discounts

Cycle to Work scheme

Progression opportunities

Qualifications

• Previous experience as a Shift Manager or similar role is required.
• Strong leadership skills and ability to manage a team effectively.
• Exceptional customer focus and commercial awareness.

Responsibilities

• Oversee day-to-day management of branch operations.
• Ensure safe, cost-effective delivery, collection, and storage activities.
• Coach and support team members to achieve high performance.

Skills

Leadership

Customer Service

Communication

Attention to Detail

Job description

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Our Birmingham Transport branch is seekingan experienced Shift Manager.

Hours:40 hoursper week

Do you want to work in a place where your team values you? Do you have a positive attitude and the desire to learn and succeed?

As the successful applicant, you will play a key role in ensuring the branch runs efficiently, your team are motivated and supported and our customers have the best service delivery.

This is a great opportunity for someone with a high level of integrity to develop within Loomis UK - one of the market leaders in our industry. We are an organisation with a strong national presence and are part of the Loomis Group - a worldwide security sector leader.

Who are we?

Loomis UK is a cash handling company, helping manage the public flow of cash in society. From secure money safesto intelligent smart safes, cash in transitand cash processing, Loomis supports businesses throughout the UK with crucial cash and coin collectionand delivery services, along with ATM management and replenishment service.

The role

As a Shift Manager, you will be joining a well-trained, supportive and friendly team, providing a vital role in cash transportation to your local area.

Reporting to the Operations Manager, the successful applicant will be responsible for the day-to-day management of the Branch Operations, overseeing a team of Delivery Drivers & Vault Operatives ensuring deliveries, collections & storage activities are made safely, cost-effectively and in accordance with customer service agreements.

You will champion our “Customer First” approach through product knowledge & understanding of the range of Loomis solutions, appreciating customer requirements and quality standards.

The role of a Shift Manager will require working flexibly and, as key holder, you will be expected to be available for out of hours alarm response on a roster basis.

Please to view the full job description/person specification.

About you

To succeed as a Shift Manager with Loomis UK, you will need to have previous experience as a Shift Manager (or similar level) with strong leadership skills.

We are looking for individuals who are confident communicators, have a high level of integrity and attention to detail, as well as the ability to work as part of a team.

Exceptional customer and commercial focus, with the ability to continuously review performance and professionally deliver customer satisfaction will also be vital to your role.

Prior experience of direct customer management and liaison is essential, together with the ability to demonstrate excellent leadership and people management skills.

We also have some specific criteria that you will need to meet:

You must be able to pass criminal record, personal credit and ID checks

You must have verifiable 10-year employment/unemployment/educational history

An SIA licence would be beneficial (but not essential, as we can support you in attaining one)

In return we offer the following:

• 33 days annual leave per year (including bank holidays)
• Life Assurance
• Employee Assistance Programme (EAP)
• A safe and supportive culture
• MyRewards – over 3000 discounts for everyday life
• Cycle to Work scheme
• Progression opportunities

You will receive the very best in procedural security training and support, as well as ongoing development and career opportunities.

If customer service is at the heart of what you do and you want to join an organisation where you can grow and develop your own career, thenapply todaywith your CV including a full job history.

We look forward to receiving your application.