Conference and Banqueting Supervisor

The Grand Hotel Birmingham; Birmingham; On-site; GBP 30,000 - 38,000; Full time

Job summary

A prominent hotel in Birmingham is seeking a Conference and Banqueting Supervisor to lead a dynamic team and ensure exceptional guest experiences at events. The ideal candidate should possess strong leadership and organizational skills, along with the ability to create a warm and friendly atmosphere for guests. This full-time position offers various benefits, including competitive discounts and career development opportunities.

Benefits

Competitive colleague and friend & family rates for overnight stays

50% employee discounts on food and beverage

Access to exclusive benefits portal

Employee Referral scheme

Free meals on duty

24/7 health and wellbeing support

Rewards and recognition programme

Career development opportunities

Uniform provided

Qualifications

• Experience in a conference and events setting.
• Strong leadership skills.
• Flexible to work varied shift patterns.

Responsibilities

• Lead and motivate the team to ensure guest satisfaction.
• Plan and organize day-to-day operations.
• Be the point of contact for event organizers.

Skills

Leadership

Organisational skills

Job description

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Join to apply for the Conference and Banqueting Supervisor role at The Grand Hotel Birmingham

The Grand Ballroom is the jewel in our crown, and alongside our collection of meeting rooms, it offers a dynamic and exciting place to work. As Conference & Events Supervisor you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

What You Will Do

• Motivate the team by leading from the front with confidence; being dynamic and positive at all times
• Assist in the planning, organising and control of day-to-day operation of the department thereby ensuring the established standards of performance are maintained and total guest satisfaction is achieved.
• Ensure the meeting and event rooms are set up as per function details and instructions received from the Conference Office, at all times.
• To be the point of contact for event organisers, ensuring their comfort and making sure the event is running smoothly
• To meet with organisers at the end of their event in order to solicit their opinions and feedback on our service and standards
• Make sure the team is well-trained, friendly and offers great engagement and efficient service for guests
• Be flexible to jump into any roll within the C&B department when needed
  
  

Ideal candidate

• Strong leadership skills, as demonstrated in a similar role within a conference and events setting
• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
• Strong organisational skills
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
  
  

Benefits

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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