Shift Manager (AM)

InPost UK; Willenhall; On-site; GBP 31,000 - 42,000; Full time

Job summary

InPost UK is seeking an AM Shift Manager to lead the Wednesbury Sort Centre operations and drive productivity in a fast-paced logistics environment. You will manage a dedicated team, meet deadlines, maintain quality standards and optimise processes to support our growing UK hub network.

The role requires hands-on people leadership, strong KPI focus, and the ability to plan and coordinate resources. Salary £36,396 per annum, 40 hours per week, Sunday to Thursday pattern.

Qualifications

• 1+ year in fast-paced distribution or logistics.
• Proven people management experience.
• Experience driving and surpassing KPIs.
• Strong task prioritisation and performing under pressure.

Responsibilities

• Lead and motivate a warehouse team.
• Forecast staffing and rota planning.
• Ensure labelling, sortation and productivity targets.
• Provide hand-over reports to the next Shift Manager.
• Coach staff and contractors on induction, training and safety.

Skills

People management

KPI delivery

Problem solving

Communication skills

Tools

MS Office

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for an AM Shift Manager to join our Wednesbury Hub team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About The Role

At InPost, we’re at the heart of the UK’s logistics network, delivering parcels for some of the country’s biggest high street and online brands. We’re growing rapidly and looking for a motivated Warehouse Shift Manager to help us continue our success in our of our busy Sort Centres!

In this key role, you’ll be responsible for managing the day-to-day operations of our warehouse, leading a dedicated team, and ensuring everything runs smoothly. Your experience in people management will help us meet deadlines, maintain quality standards, and drive operational efficiency. If you’re passionate about motivating teams, optimising processes, and delivering exceptional service, we want you!

Location: Wednesbury Sort, Downs Road, Willenhall, WV13 2PX

Shift Pattern: Sunday - Thursday

Hours: 09:00 - 17:30 (40hrs per week)

Salary: £36,396 Per Annum

What You’ll Be Doing

• Lead with Passion: Manage and motivate your team to ensure productivity targets are met and customer deadlines are achieved.
• Forecast and Plan: Assist in the planning and forecasting of staff requirements, including rota management and annual leave planning to ensure we’re always fully staffed and ready to go.
• Optimise Operations: Ensure all labelling, sortation, and warehouse team productivity targets are achieved, maintaining quality standards at all times.
• Ensure Smooth Handover: Provide a comprehensive ‘hand-over report’ to the oncoming Shift Manager to maintain seamless operations.
• Create a Winning Team Culture: Ensure all new staff receive a thorough induction, and provide continuous training to both staff and contractors, enabling them to perform their roles effectively, efficiently, and safely.
• Champion Safety: Make sure that all staff have completed the necessary Health & Safety training, ensuring a safe work environment for everyone.

What We Need From You

• At least 1 year of hands-on experience in a fast-paced Distribution or Logistics environment, demonstrating a strong understanding of operational dynamics.
• Proven success in effective people management, with a track record of motivating teams to achieve outstanding results.
• Demonstrated experience in driving and surpassing growing operational KPIs, consistently delivering measurable improvements.
• A calm, focused approach to prioritising daily tasks, thriving under pressure while maintaining high-quality outcomes.
• Strong problem-solving skills grounded in practical, common-sense decision-making.
• Proficient computer skills, comfortable navigating essential software and systems.
• Able to confidently meet strict deadlines, paired with excellent communication skills to engage and inspire teams.

The InPost Process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.