Shift Manager

TN United Kingdom; Sutton-in-Ashfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Shift Manager to lead a dynamic team dedicated to exceptional customer service. In this pivotal role, you will inspire and motivate your team while ensuring a seamless shopping experience across various channels. Your leadership will be key in maintaining high standards and a welcoming atmosphere for customers. With a strong focus on teamwork and inclusivity, this role offers a chance to thrive in a supportive environment while enjoying competitive pay and a range of attractive perks. Join us and be part of a culture that values every individual and celebrates their contributions.

Benefits

Competitive pay, paid weekly

Colleague discount up to 50%

Free hot drinks

Paid breaks

Sharing 10% of profits

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with contributions matched up to 7%

Confidential employee assistance app

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Reliable and passionate about delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.

Skills

Leadership

Customer Service

Team Management

Communication

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of choices for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay, paid weekly
• Colleague discount, allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to recharge your batteries
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating key milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities, passionate about delivering exceptional customer service, and supportive of an inclusive culture that values diversity. If you have previous team supervisory experience in a customer-focused environment and meet the role's availability requirements, we want to hear from you.

About us

Here at Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and be themselves at work. You can read more about us here:.