Shift Manager

TN United Kingdom; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company as a Shift Manager where you'll lead a dedicated team to provide exceptional customer service across various channels. You'll inspire your team, maintain high standards, and ensure a brilliant shopping experience for customers. With competitive pay and numerous benefits, this role is perfect for someone with a passion for leadership and customer service.

Benefits

Colleague discount up to 50%

Free hot drinks while on shift

Paid breaks

10% of all profits shared with colleagues

Health and Wellbeing App

Increasing holiday entitlement

Colleague share plans

Pension scheme with matched contributions

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Reliable with natural leadership abilities.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products and manage shop displays.

Skills

Leadership

Customer Service

Team Motivation

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain the shop's high standards.
2. Lead by example and serve our customers in a fast and friendly manner.
3. Prepare our popular products, including making sandwiches and managing ovens.
4. Ensure displays are fully stocked with a variety of choices for customers.
5. Keep the shop clean, tidy, and presentable.

What we can offer you

• Competitive pay, paid weekly
• Colleague discount, allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Holiday entitlement that increases as your career progresses
• Colleague share plans to help you invest and save
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should support an inclusive culture, recognizing and valuing diversity. If you have previous team supervisory experience in a similar customer-focused environment and meet the role's availability requirements, we want to hear from you!

About us

Here at Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all our colleagues to feel welcome and authentic at work. You can read more about us here.