Shift Manager

Greggs plc; Spennymoor; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive weekly pay

Colleague discount up to 50%

Free hot drinks on shift

Pension scheme with matched up to 7%

Health and Wellbeing app

Holiday entitlement grows with tenure

Colleague share plans

Job summary

Greggs plc is seeking a proactive Shift Manager to lead a shop team and ensure outstanding customer service. You’ll oversee operations in the absence of the Store Manager, motivate colleagues, and ensure the shop runs smoothly across in-store, delivery, Click + Collect and drive-thru channels.

You will also be responsible for preparing products, managing ovens, stocking displays, maintaining a clean shop, and delivering a brilliant shopper experience.

Qualifications

• You’ll be reliable and demonstrate natural leadership abilities.
• Experience supervising a team in a customer-focused environment is desirable.
• Availability for shifts as required by the shop schedule.

Responsibilities

• Inspire the team to deliver amazing results and maintain the shop's standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products, including sandwiches, and manage ovens.
• Keep displays stocked and the shop clean, tidy and presentable.

Skills

Team leadership

Customer service

Communication

Reliability

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two shifts will be the same, during a typical shift you can expect to:Inspire the team to deliver amazing results and maintain the excellent standards of the shopLead by example and serve our customers in a fast and friendly mannerPrepare our much-loved products, including making sandwiches and managing the ovensEnsure our displays are fully stocked at all times, with plenty of choice available for our customersKeep the shop looking clean, tidy and presentable

What we can offer you

Competitive pay paid weeklyColleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs productsFree hot drinks for you to enjoy while on shiftPaid breaks allowing you to recharge your batteriesWe share 10% of all our profits with our colleaguesHealth and Wellbeing App providing Remote GP and Physiotherapy servicesHoliday entitlement that grows as your career grows with usColleague share plans to help you invest and save for your futurePension scheme to help you plan for your future. We’ll match your contributions up to 7%Confidential employee assistance app and helpline to help with your wellbeingLong service awards celebrating key milestones in your careerSavings and discounts for your everyday shopping, leisure and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.