Shift Manager

Evri Group; Oxford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual leave

Career progression

Flexible benefits

Job summary

Evri Group's DHL eCommerce UK unit in Oxford is seeking a Shift Manager to lead the depot operations team, focusing on driver pre-briefs and de-briefs, and ensuring accurate documentation and clear communication with drivers and customers.

This permanent role covers a 45-hour week (Mon-Fri 23:30-08:30) with a salary of £30,324 per year. You will enforce health and safety, plan resources, monitor costs and maintain high service standards in a busy delivery network.

Qualifications

• Clear communication and delegation abilities.
• Experience in process management and resources planning.
• Knowledge of resource deployment and operational workflows.
• Proficiency in IT systems used for operations and communications.

Responsibilities

• Lead and support the team of Operations Controllers, overseeing resource planning and conducting driver pre-briefs and de-briefs.
• Manage transport, courier, and fleet operations efficiently to ensure service standards are met.
• Ensure all health and safety procedures are followed in full compliance with site risk assessments.
• Oversee daily operations and promote operational best practices.
• Plan and allocate operational resources effectively in line with workload requirements.
• Monitor operational costs and lead investigations into claims or discrepancies.
• Handle and resolve any issues which arise, identify risks.
• Ensure daily communication takes place between shifts and ensure that an accurate ‘hand over’ process is in place.

Skills

Communication skills

Process management

Resource management

IT skills

Job description

DHL eCommerce UK is part of Evri Group, operating a dedicated premium parcel delivery network for businesses and consumers across the UK. With 55 depots and a dedicated van fleet, we connect retailers and businesses with their customers, specialising in deliveries that need extra care, security and flexibility.

Our services include next-day delivery six days a week, with 48-hour delivery to Northern Ireland and the Highlands, timed delivery options, and secure handling of fragile and high-value parcels, supported by PIN and ID verification.

For business customers, we offer consolidated deliveries from multiple suppliers in one daily visit, consistent drivers who understand their sites, business-hours delivery and store-to-store services. Dedicated account management, specialist customer support and straightforward integrations help businesses of all sizes grow with us.

We’re investing in our infrastructure, technology and people to strengthen our network and improve the customer experience. Joining now means helping shape the next stage of an established premium delivery business, backed by the investment and capabilities of Evri Group. We welcome people who care about delivering excellent service and want to play a part in what comes next.

Position: Shift Manager

Contract Type: Permanent – 45 hours

Location: Oxford

Shift: Monday-Friday Mon-Fri 23:30-08:30.

Salary : £30324.00

Join the UK’s premier parcel delivery company

What you’ll do:

You will lead the depot operations team, with a focus on conducting effective driver pre-briefs and de-briefs. Ensure all driver and operational documentation is accurately completed and maintained. Provide clear communication for drivers and customers via telephone and company IT systems to support operations.

Key Role Responsibilities:

• Lead and support the team of Operations Controllers, overseeing resource planning and conducting driver pre-briefs and de-briefs.
• Manage transport, courier, and fleet operations efficiently to ensure service standards are met.
• Ensure all health and safety procedures are followed in full compliance with site risk assessments.
• Oversee daily operations and promote operational best practices.
• Plan and allocate operational resources effectively in line with workload requirements.
• Monitor operational costs and lead investigations into claims or discrepancies.
• Handle and resolve any issues which arise, identify risks.
• Ensure daily communication takes place between shifts and ensure that an accurate ‘hand over’ process is in place.

What We Can Offer You:

We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:

• Annual Leave: At least 28 days of annual leave (including Bank Holidays).
• Career Progression
• Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.

What We’re Looking For

• Strong communication skills, with the ability to delegate where necessary.
• Process management experience.
• Knowledge of resource management and deployment.
• Good IT skills.

Everyone Belongs at Evri Group

We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we’re working to make our workplace and recruitment process more accessible for everyone.We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we’re building an environment where everyone can be themselves and thrive.