Shift Manager

Capparelli Limited; Northern Ireland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality establishment is seeking a reliable and motivated Shift Manager to join their front-of-house team. The role involves leading the restaurant floor during service, supporting staff, and ensuring exceptional customer service. Candidates should have supervisory experience, strong leadership skills, and a passion for hospitality. This position offers a competitive salary, opportunities for development, and flexible working options.

Benefits

Discounted or free food

Free parking

Meals provided during shifts

Qualifications

• Previous experience in a hospitality or retail environment, with some supervisory or team leader experience.
• Strong leadership abilities, with excellent communication and organisational skills.
• A calm and professional approach when working under pressure.

Responsibilities

• Lead front-of-house operations during service, ensuring consistency and smooth running of shifts.
• Support and supervise staff on the floor, at tills, and with takeaway customers.
• Handle customer enquiries and complaints with professionalism.

Skills

Supervisory experience in hospitality

Leadership abilities

Communication skills

Customer service best practices

Basic food safety knowledge

Job description

Overview

SHIFT MANAGER:

Pay: From £25,000.00 per year

Job description:

Job description: We are seeking a reliable and motivated Shift Manager to join our front-of-house team at Capparelli at the Mill. The ideal candidate will have a passion for hospitality and prior experience in supervising teams in a restaurant, café, or deli environment.

This role involves taking responsibility for the restaurant floor during service, leading the team, ensuring smooth daily operations, and upholding exceptional standards of customer service. The Shift Manager will play an important role in staff support, guest experience, and maintaining the high standards that define Capparelli at the Mill.

Duties & Responsibilities

• Lead front-of-house operations during service, ensuring consistency and smooth running of shifts.
• Support and supervise staff on the floor, at tills, and with takeaway customers.
• Handle customer enquiries and complaints with professionalism, ensuring guest satisfaction.
• Oversee opening and closing procedures, including cash handling and end-of-day reporting.
• Maintain high standards of cleanliness, presentation, and hygiene in line with health and safety regulations.
• Assist in training and mentoring staff, encouraging a positive team culture.
• Monitor stock levels on the floor and communicate shortages to management
• Ensure company policies and procedures are implemented consistently.
• Take responsibility for the restaurant team in the absence of the General Manager.

Qualifications & Skills

• Previous experience in a hospitality or retail environment, with some supervisory or team leader experience.
• Strong leadership abilities, with excellent communication and organisational skills.
• A calm and professional approach when working under pressure.
• Good understanding of customer service best practices.
• Basic knowledge of food safety and hygiene standards.
• A passion for hospitality and a commitment to creating exceptional guest experiences.

What We Offer

• Competitive salary (from £25,000, depending on experience).
• Meals and coffee provided while on shift.
• A supportive and welcoming team environment.
• Opportunities for training and career development.
• Flexible working options (full-time or part-time available).

Work Details

• Job Types: Full-time, Part-time
• Expected hours: No more than 40 per week
• Work Authorisation: United Kingdom (required)
• Location: In person at Capparelli at the Mill

How to Apply

If you’re excited by the idea of leading shifts in a fast-paced, friendly restaurant and deli, we’d love to hear from you.

Job Type

Full-time

Benefits

• Discounted or free food
• Free parking
• On-site parking

Work Location

In person