Shift Manager

ID Logistics; Northampton; On-site; GBP 28,000 - 38,000; Full time

Job summary

ID Logistics in Northampton is seeking an experienced Warehouse/Operations Team Leader to drive results in a fast-paced logistics environment. You will lead a team, plan workload, monitor stock and KPI performance, and ensure safety and quality standards are met.

The role focuses on coaching, effective communication, and building strong relationships with customers and stakeholders, with an emphasis on continuous improvement and inclusivity.

Qualifications

• Experience leading warehouse/operations teams.
• Strong ability to monitor KPIs and drive improvements.
• Knowledge of health, safety and environmental standards.
• Ability to coach and develop staff.

Responsibilities

• Lead the team and manage workload, stock and shifts.
• Deliver results aligned with SLAs/KPIs.
• Promote safe working practices and complete regular safety checks.
• Prepare and present performance reports and briefs.
• Drive continuous improvement and CI initiatives.
• Cover for line manager during absences.

Skills

People management

Safety compliance

KPI tracking

Leadership

Job description

Working closely with the Area/Operations Manager and other key members of the operational team to deliver results in line with customer and ID Logistics SLA’s / KPI’s. Demonstrate a leadership approach that promotes an inclusive culture, leading to high levels of leadership trust

Safety & Compliance

• Operates within legislation, policy and process in all matters relating to safety, health and environment and ensures risks are minimised
• Promote a safe working environment, addressing any safety hazards or risks
• Conduct regular safety inspections and training sessions.

People Management

• Leads effective people management process adherence, and continuously develops the team through on-going coaching and feedback
• Lead the team, carrying out daily reviews of workload activity, stock volume and demand within your shift/team. Monitoring key KPI’s to track warehouse performance and identify areas for improvement, including safety, Engagement and Performance
• Accountable for all colleague hours within your team, ensuring an accurate reflection of activity for each day, to ensure correct information flows through to payroll.
• Produce regular reports on statistics of the warehouse operation
• Deliver effective and meaningful shift briefs and regular briefs to your teams, ensuring clear communication channels of relevant and key information.
• Identifies and nurtures talent within the team to drive a succession pipeline for the future
• Engage and inspire colleagues, measured through “Happy at Work”
• Actively champion wellbeing within the team listening to colleagues needs and respond proactively to resolve issues at pace
• Demonstrate 3 key leadership behaviours – OWN IT, MAKE IT HAPPEN, BE HUMAN

Standards

• Have hygiene standards at the forefront of your mind
• Ensure full use of the 5S methodology to organise the workplace and enhance safety, quality and productivity.
• Respond to customer demands, and in-day fluctuation in volume, leading the team to deliver in a changing environment
• Accountable for stock inventory and stock maintenance, with follow up actions if required
• Build strong working relationships with key stakeholders and customer, ensuring a professional flow of information is in play
• Create a customer centric culture across the operation by engaging and inspiring their team.
• Delivers a consistent performance against the sites KPIs
• Advocate customer centricity by ensuring the customer is at the heart of everything we do.

Standards

• Have hygiene standards at the forefront of your mind
• Ensure full use of the 5S methodology to organise the workplace and enhance safety, quality and productivity.
• Respond to customer demands, and in-day fluctuation in volume, leading the team to deliver in a changing environment
• Accountable for stock inventory and stock maintenance, with follow up actions if required
• Build strong working relationships with key stakeholders and customer, ensuring a professional flow of information is in play
• Create a customer centric culture across the operation by engaging and inspiring their team.
• Delivers a consistent performance against the sites KPIs
• Advocate customer centricity by ensuring the customer is at the heart of everything we do.
• Actively support business transformation, implementing change at pace
• Support in the overall planning for peak activity within the specific area of the operation
• Lead the team to develop continuous improvement initiatives, and make recommendations within the operational function
• Cover for line manager in periods of absence
• Propose and implement CI Solutions to improve warehouse efficiency and productivity

Experienced and results-driven Warehouse/Operations Team Leader with a proven track record of delivering operational excellence in fast-paced logistics environments. Skilled in leading and developing high-performing teams, driving engagement, and ensuring compliance with health, safety, and environmental standards. Experienced in managing workload planning, stock control, productivity, and KPI performance while maintaining a strong customer-focused approach. Adept at coaching colleagues, implementing continuous improvement initiatives, and building effective relationships with customers and key stakeholders. Recognised for demonstrating strong leadership behaviours, fostering an inclusive culture, and delivering operational results through effective communication, accountability, and problem-solving