Shift Manager

TN United Kingdom; North East; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Manager to lead a passionate team in delivering exceptional customer experiences. In this role, you will inspire your team to maintain high standards, serve customers in a friendly manner, and ensure the shop is always presentable. With a focus on teamwork and inclusivity, you will play a crucial role in creating a welcoming environment for both customers and staff. This position offers competitive pay, generous colleague discounts, and a range of benefits that support your health and wellbeing. If you have supervisory experience and a commitment to customer service, this opportunity is perfect for you.

Benefits

Competitive pay paid weekly

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app

Qualifications

• Demonstrated leadership abilities and a passion for customer service.
• Experience in a supervisory role within a customer-focused environment.

Responsibilities

• Inspire and motivate the team to deliver excellent results.
• Ensure the shop is clean, tidy, and well-stocked for customers.

Skills

Leadership

Customer Service

Team Management

Reliability

Education

Previous supervisory experience

Job description

About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver amazing results and maintain the excellent standards of the shop.
2. Lead by example and serve our customers in a fast and friendly manner.
3. Prepare our much-loved products, including making sandwiches and managing the ovens.
4. Ensure our displays are fully stocked at all times, with plenty of choice available for our customers.
5. Keep the shop looking clean, tidy and presentable.

What we can offer you

1. Competitive pay paid weekly.
2. Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products.
3. Free hot drinks for you to enjoy while on shift.
4. Paid breaks allowing you to recharge your batteries.
5. We share 10% of all our profits with our colleagues.
6. Health and Wellbeing App providing Remote GP and Physiotherapy services.
7. Holiday entitlement that grows as your career grows with us.
8. Colleague share plans to help you invest and save for your future.
9. Pension scheme to help you plan for your future. We’ll match your contributions up to 7%.
10. Confidential employee assistance app and helpline to help with your wellbeing.
11. Long service awards celebrating key milestones in your career.
12. Savings and discounts for your everyday shopping, leisure and wellbeing.

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 06/04/2025 by TN United Kingdom