Shift Manager

GXO Logistics, Inc; Newtownabbey; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Dental insurance

Pension scheme

GP service

Life assurance

Employee assistance programme

MyBenefits discounts

Cycle to work

Cashback cards

Savings scheme

Job summary

GXO is recruiting for a Shift Manager to join our TJX operation in Mallusk. This full-time role leads a small team of 8 colleagues and manages day-to-day operations, safety, service levels and customer relationships. Reporting to the General Manager, you will balance hands-on operational management with people leadership to deliver performance targets and transport compliance while fostering a high-performance culture.

Qualifications

• Must have proven leadership and people-management skills in a senior operational role.
• Experience managing customer relationships and service levels in a fast-paced environment.
• Strong commercial and financial awareness with ability to monitor KPIs and drive improvement.

Responsibilities

• Provide leadership for safe, efficient and profitable operation of the site and deliver objectives.
• Lead and develop site colleagues to build a high-performance, accountable culture.
• Manage customer relationships as the primary site contact to ensure high levels of service.
• Drive operational performance by monitoring productivity, service levels, quality, and KPIs with improvement initiatives.
• Ensure health and safety and transport compliance while promoting a strong safety culture.

Skills

Leadership

People management

Customer relationship management

Operational excellence

Education

CPC in Transport Operations

Job description

Are you an experienced operations professional who enjoys leading and developing people in a fast-paced, customer-focused environment? Do you thrive on taking ownership, driving operational performance and building strong customer relationships? Are you ready to lead a close-knit team and play a key role in delivering operational excellence?

Here at GXO, we're recruiting for a Shift Manager to join our TJX operation in Mallusk. This is a full-time, permanent role, working Monday to Friday, 08:00 – 16:00. You'll take responsibility for the day-to-day management of the operation, leading a small team of 8 colleagues and ensuring it runs safely, efficiently and in line with customer and compliance requirements. Reporting to the General Manager, you'll combine hands‑on operational management with people leadership, ensuring service levels, performance targets and transport compliance requirements are consistently achieved.

Pay, benefits and more:

We’re looking to offer a salary of up to £40,000 per annum and 33 days annual leave inclusiding bank holidays.

• flexible dental insurance plans
• a company sponsored pension scheme
• a 24/7 online GP service
• life assurance
• a fully comprehensive employee assistance programme
• high street discounts via MyBenefits platform
• cycle to work scheme
• cashback cards
• a saving scheme
• and much more!

What you’ll do on a typical day:

• Provide overall leadership and accountability for the safe, efficient and profitable operation of the site, ensuring delivery of customer, operational and financial objectives
• Lead and develop site colleagues, creating a high-performance culture focused on engagement, accountability, continuous improvement and operational excellence
• Manage customer relationships as the primary site contact, ensuring high levels of service, responsiveness and customer satisfaction
• Drive operational performance by monitoring productivity, service levels, quality standards and operational KPIs while implementing improvement initiatives where required
• Ensure full compliance with all health and safety, transport, environmental, quality and statutory requirements while promoting a strong safety culture across the operation

What you need to succeed at GXO:

• Proven experience within a senior operational leadership role across logistics, warehousing, transport, manufacturing or a similar operational environment
• Strong leadership and people management skills, with experience leading large teams through direct and indirect management structures
• Experience managing customer relationships, service level agreements and operational performance within a customer-focused environment
• Strong commercial and financial awareness, including budget management, cost control and operational reporting
• A CPC in Transport Operations together with excellent communication, stakeholder management and problem-solving skills

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.