Shift Manager

Taco Bell - Newcastle Grainger Street; Newcastle upon Tyne; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Company pension

Employee discount on food

Career progression pathway

Flexible shift patterns

Comprehensive training

Job summary

Taco Bell - Newcastle Grainger Street is recruiting a Shift Manager to lead a dynamic shift team on a busy site in Newcastle. You will drive memorable customer experiences, ensure quality and service, and model our Live Mas values in every decision.

As a shift leader you’ll receive comprehensive training, mentoring and a clear pathway to progression, with flexible patterns and opportunities to grow with the brand. This role offers a permanent position with ongoing development.

Qualifications

• Experience in customer service or hospitality
• Demonstrated leadership skills
• Reliable and adaptable to fast-paced environment

Responsibilities

• Lead and motivate your shift team to create a positive, high-energy environment
• Drive memorable customer experiences with a focus on quality and service
• Own quality and standards by partnering with the team to deliver great food and service every shift
• Live the Live Mas values in leadership, interaction, and problem-solving
• Provide coaching, feedback and recognition to help your team grow

Job description

Shift Manager

Who We Are

Taco Bell isn't your typical fast-food restaurant - we're a Quick Experience Restaurant (QXR), which means we're not just about speed, we're about creating memorable experiences. We're a Mexican-inspired brand that's all about Live Mas.

We're looking for people who want to be part of something bold, fun, and different - not just serve food, but create moments that make people's day better.

The Live Mas Culture

Working at Taco Bell means embodying our Live Mas values every shift:

• Mas Heart - Show genuine care for customers and your team, create connections, and make everyone feel welcome
• Mas Value - Deliver quality at the right price, make every penny count, and give customers reasons to come back
• Mas Flavour - Bring bold, exciting experiences to life - be creative, have fun, and make every shift memorable

Job Details

• Shift leadership position
• Competitive hourly rate with supervisory premium
• Flexible scheduling with shift pattern guarantees
• Full training and development provided

What You'll Do

• Lead and motivate your shift team - Create a positive, high-energy work environment where everyone brings Mas Heart
• Drive memorable experiences - Ensure every customer interaction reflects our commitment to creating moments that matter
• Own quality and standards - Partner with the team to deliver exceptional food quality and service every single shift
• Live the values - Bring Mas Heart, Mas Value, and Mas Flavour to your leadership every shift
• Support performance - Provide feedback, coaching, and recognition to help your team grow

What We're Looking For

• A Live Mas attitude - Someone who leads with energy, personality, and genuine passion
• Mas Heart in action - You build strong relationships with your team and show genuine care for their development
• Natural leadership - You're calm under pressure, lead by example, and bring out the best in others
• Team spiral mentality - You thrive lifting others up and creating a culture of recognition
• Reliability & adaptability - You're dependable, hardworking, and embrace the pace of shift leadership
• Previous customer service or hospitality experience required

What You'll Get

• Permanent position with flexible shift patterns
• Regular team incentives and recognition
• Comprehensive training and ongoing mentoring
• Company pension scheme
• Employee discount on delicious food
• Clear pathway to Assistant Manager role
• The chance to lead something special and grow with the brand