Shift Manager

TN United Kingdom; Kingston upon Thames; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Shift Manager who thrives in a fast-paced environment. In this role, you will lead a dedicated team to ensure exceptional customer service across various channels, including in-shop and online. Your responsibilities will include motivating staff, maintaining high standards, and ensuring a clean and welcoming shop atmosphere. With a focus on inclusivity and teamwork, this position offers a fantastic opportunity to grow your career while enjoying competitive pay and a range of attractive benefits. If you are passionate about leadership and customer satisfaction, we want to hear from you!

Benefits

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app

Long service awards

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Natural leadership abilities with a passion for customer service.

Responsibilities

• Inspire the team to deliver amazing results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Ensure displays are fully stocked and the shop is clean and presentable.

Skills

Leadership

Customer Service

Team Management

Reliability

Job description

Social network you want to login/join with:

About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver amazing results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing the ovens
4. Ensure displays are fully stocked with plenty of choice for our customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks to enjoy while on shift
• Paid breaks to recharge your batteries
• Sharing 10% of all our profits with colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows with your career progression
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating key milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You should also support an inclusive culture, recognizing and valuing diversity. If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you. Apply now!

About us

At Greggs, we love what we do and have fun! Our culture is about how we behave and support each other. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and be themselves at work. You can read more about us here.