Shift Manager

TN United Kingdom; Keswick; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager where you will inspire a dedicated team and ensure customers enjoy a brilliant experience across various service channels. This role emphasizes leadership and customer service, making it ideal for someone with a passion for creating an inclusive culture. You'll oversee operations in the absence of the Manager, ensuring high standards and team motivation. With competitive pay and numerous perks, this opportunity is perfect for those looking to grow in a vibrant environment.

Benefits

Colleague discount up to 50%

Free hot drinks during shifts

Paid breaks

10% of all profits shared

Health and Wellbeing App

Growing holiday entitlement

Share plans

Pension scheme with matched contributions

Confidential employee assistance app

Long service awards

Qualifications

• Reliable with natural leadership skills.
• Passion for exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results.
• Lead by example and serve customers promptly.
• Ensure displays are fully stocked and appealing.

Skills

Leadership

Customer Service

Team Motivation

Education

Previous supervisory experience

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customers. As part of the management team, you'll be responsible for overseeing the shop when the Manager isn't available. You will motivate and engage the team, ensuring they have what they need to excel. We serve customers through various channels: in-shop, delivery, Click+Collect, and drive-thru. Your role will be to ensure customers have a brilliant experience, whether they order in-store or online. Typical shift responsibilities include:

1. Inspiring the team to deliver excellent results and maintain high standards
2. Leading by example and serving customers promptly and courteously
3. Preparing products, including sandwiches and managing ovens
4. Ensuring displays are fully stocked and appealing
5. Maintaining a clean, tidy, and presentable shop

What we can offer you

• Competitive pay paid weekly
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during shifts
• Paid breaks to recharge
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses
• Share plans for investing and saving
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline
• Long service awards for milestones
• Discounts for shopping, leisure, and wellbeing

About you

You are reliable with natural leadership skills and a passion for exceptional customer service. You support an inclusive culture that values diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, we encourage you to apply!

About us

At Greggs, we love what we do and have fun! Our culture is built on how we behave and support each other. Everyone is welcome, regardless of background, preferences, or beliefs. Learn more about us on our website.