Shift Manager

SearchWorks; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Private health

Dental coverage

Enhanced parental leave

Gym membership

Cycle-to-work

Workplace perks

Job summary

SearchWorks is seeking a hands-on Shift Manager to lead sortation operations at our London site. You will own a busy shift, manage a frontline team and ensure safety, productivity, quality and service targets are met.

The role requires leadership within warehousing/logistics, strong KPI focus, and the ability to make practical decisions under pressure while using data to drive improvement.

Qualifications

• Leadership experience in warehousing or logistics environments.
• Proven ability to manage KPIs and targets.
• Strong communication and team-building skills.

Responsibilities

• Oversee parcel-sortation operations during your shift.
• Lead, motivate and coach a frontline team of operatives.
• Allocate people and resources to meet demand.
• Support recruitment, onboarding and training.
• Maintain and improve health and safety standards.
• Monitor performance data and address issues.
• Identify opportunities to improve efficiency and service quality.
• Collaborate with site leadership and internal teams.

Skills

Leadership

KPI management

Data-driven decisions

Team coaching

Communication

Shift operations

Job description

We're recruiting on behalf of a rapidly growing, technology-led logistics business that is transforming how parcels move through the e-commerce delivery network.

The company is looking for a hands-on Shift Manager to lead sortation operations at its London site. You'll take ownership of a busy shift, manage a frontline operational team and ensure targets for safety, productivity, quality and service are consistently achieved.

What you'll be doing:

• Overseeing parcel-sortation operations throughout your shift
• Leading, motivating and coaching a team of site operatives
• Allocating people and resources according to operational demand
• Supporting recruitment, onboarding and training
• Maintaining and improving health and safety standards
• Monitoring performance data and addressing operational issues
• Identifying opportunities to improve efficiency and service quality
• Collaborating with site leadership and other internal teams

What we're looking for:

• Leadership experience within warehousing, logistics, distribution, fulfilment, parcel delivery, manufacturing or a similar fast-paced environment
• Experience managing operational KPIs and performance targetsStrong communication and team-building skills
• The ability to make calm, practical decisions under pressure
• Confidence using data to identify problems and improve performance
• A positive, hands-on leadership style
• Flexibility to work an agreed day or night-shift pattern

What's on offer:

• Competitive salary and equity package
• Private health and dental coverage
• Enhanced parental leave
• Gym and cycle-to-work benefits
• Additional workplace perks
• The opportunity to join a high-growth business and make a visible operational impact

The hiring process consists of three interviews, with a decision expected within 48 hours of the final stage.