Shift Manager

Vencil; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Shift Manager to lead a dynamic team focused on delivering exceptional customer experiences. In this role, you will inspire and motivate your team while ensuring the shop operates smoothly in the absence of the Manager. You will engage with customers across various channels, from in-store to delivery, ensuring that every interaction is positive and memorable. With a culture built on support and teamwork, this opportunity offers a competitive pay structure, generous perks, and a chance to grow within a vibrant workplace. If you are passionate about leadership and customer service, this role is perfect for you.

Benefits

Colleague discount of up to 50% on products

Free hot drinks during shifts

Paid breaks

Profit sharing (10%)

Health and Wellbeing App

Growing holiday entitlement

Pension scheme with contributions

Employee assistance program

Long service awards

Savings and discounts for shopping

Qualifications

• Reliable with natural leadership skills and a passion for customer service.
• Previous supervisory experience in a customer-focused environment is preferred.

Responsibilities

• Inspire the team to deliver excellent results and uphold the shop's standards.
• Lead by example and serve customers efficiently and courteously.
• Maintain cleanliness and tidiness of the shop.

Skills

Leadership

Customer Service

Team Motivation

Supervisory Experience

Job description

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Join us as a Shift Manager and you'll be part of a team that loves putting customers first.

As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across various channels; in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in ensuring customers have a brilliant experience whether they order in-store or online.

During a typical shift, you can expect to:

• Inspire the team to deliver excellent results and uphold the shop's standards
• Lead by example and serve customers efficiently and courteously
• Prepare products, including making sandwiches and managing ovens
• Ensure displays are stocked and appealing for customers
• Maintain cleanliness and tidiness of the shop

What We Can Offer You

• Competitive pay, paid weekly
• Colleague discount of up to 50% on Greggs products
• Free hot drinks during shifts
• Paid breaks to recharge
• Profit sharing with colleagues (10%)
• Health and Wellbeing App with remote GP and Physiotherapy services
• Growing holiday entitlement
• Share plans for savings and investments
• Pension scheme with company contributions up to 7%
• Employee assistance program and helpline
• Long service awards
• Savings and discounts for shopping, leisure, and wellbeing

About You

You should be reliable with natural leadership skills and a passion for customer service. Supportive of an inclusive culture, valuing diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, apply now!

About Us

At Greggs, we love what we do and have fun! Our culture is built on support and teamwork. Everyone is welcome, regardless of background or beliefs. Learn more at Greggs Careers | About Greggs.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Strategic Management Services