Shift Manager

Ottolenghi Hampstead; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

At Ottolenghi Hampstead, the role of Shift Manager is key to ensuring high-quality service in a vibrant restaurant environment. As a Shift Manager, you will inspire and lead your team while maintaining the exceptional standards of Ottolenghi, with plenty of opportunities for growth and development.

Benefits

Overtime shifts paid

Health benefits package

English language training

Enhanced Maternity, Adoption, Surrogacy pay

Birthday treat

£100 uniform voucher

£500 referral bonus

Cooking demos and workshops

Career development opportunities

Qualifications

• Experienced in managing front and back house operations.
• Knowledgeable about food and wine.
• Excellent communication and guest relations skills.

Responsibilities

• Oversee daily operations ensuring smooth service.
• Train and motivate the team while maintaining standards.
• Respond to guest feedback positively and effectively.

Skills

Team Training

Guest Relations

Quality Control

Hygiene Standards

Job description

At Ottolenghi Hampstead, we’re more than just a collection of restaurants – we’re a community driven by a shared passion for exceptional food, creativity, and hospitality. Rooted in a love for vibrant, seasonal ingredients, our culinary philosophy celebrates bold flavours, diverse influences, and the joy of sharing meals with others.

Ottolenghi’s focus is on Mediterranean & Middle Eastern-inspired dishes, as well as low-intervention wines. Our eye-catching deli and shop area also sells the world-famous Ottolenghi vibrant, fresh salads, delicious cakes, and packaged products.

As a Shift Manager, you’ll oversee the daily operations, ensuring smooth service across both the shop and restaurant. You’ll train, motivate, and inspire your team while ensuring that Ottolenghi’s high standards of quality control, hygiene, and health & safety are maintained. The role offers a great opportunity to develop your skills in managing both front-of-house and back-of-house operations and learn about the deli side of the business.

As Shift Manager at Ottolenghi Hampstead, you will be:

• Training and motivating your team
• Responding to guests' feedback with empathy and generosity, maintaining high standards of quality control, hygiene, health & safety, and coordinating the service to ensure shop, floor, and kitchen teams work in harmony
• Passionate about the restaurant industry and knowledgeable about food and wine
• Excellent guest relations skills

As Shift Manager at Ottolenghi Hampstead, we will offer you:

• Overtime shifts paid
• A 45-hour working week, 5 days out of 7
• £75 bonus each time one of your cocktail creations makes it onto the menu
• Health benefits package
• English language training (Basic, Intermediate, and Business Levels)
• Enhanced Maternity, Adoption, Surrogacy, or Primary Care Giver Parent Pay and Paternity Pay after 2 years' service
• £100 uniform voucher
• A birthday treat
• Refer a friend scheme, £500 each
• Monthly cooking demos and food, wine, and cocktail workshops in the Ottolenghi Test Kitchen
• Opportunity to develop your career, with a strong learning culture and internal progression

We’d love to hear from you if you’re an experienced Shift Manager and ready for the next step in your working journey!