Shift Manager

Greggs; Braintree; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join Greggs as a Shift Manager and be part of a vibrant team focused on delivering exceptional customer experiences. You will oversee shop operations, inspire your team, and ensure high standards during your shifts. Enjoy competitive pay, great benefits, and a supportive work culture that values diversity and inclusion.

Benefits

Colleague discount up to 50% off products

Free hot drinks while on shift

Paid breaks

10% profit sharing with colleagues

Health and Wellbeing App

Increasing holiday entitlement with career progression

Colleague share plans

Pension scheme with matched contributions

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping, leisure, and wellbeing

Qualifications

• Previous supervisory experience in a customer-focused environment preferred.
• Natural leadership skills.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire and lead the team to deliver excellent results.
• Prepare products and maintain high shop standards.
• Ensure customer satisfaction across various shopping channels.

Skills

Customer Service

Leadership

Reliability

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of options for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off Greggs products
• Free hot drinks to enjoy while on shift
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that increases with your career progression
• Colleague share plans for investing and saving
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership skills and a passion for delivering exceptional customer service. You should support an inclusive culture, valuing diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the role's availability requirements, apply now!

About us

At Greggs, we love what we do and have fun! Our culture is built on how we behave and support each other. Everyone’s welcome — regardless of background, preferences, or beliefs. We want all colleagues to feel welcome and authentic at work. More about us can be read here:.