Shift Manager

Ottolenghi; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Ottolenghi Hampstead is seeking a passionate Shift Manager to oversee daily operations and ensure exceptional service. You will train and inspire your team while upholding high standards of quality and hygiene. This role offers a great opportunity for professional development and includes generous benefits.

Benefits

Overtime shifts paid

Health benefits package

English language training

Enhanced parental leave

Uniform voucher

Birthday treat

Refer a friend scheme

Monthly cooking demos and workshops

Career development opportunities

Qualifications

• Experience in the restaurant industry as a Shift Manager.
• Strong leadership and training abilities.
• Passion for food and the dining experience.

Responsibilities

• Oversee daily operations ensuring smooth service across shop and restaurant.
• Train, motivate, and inspire team members.
• Maintain high standards of quality control and hygiene.

Skills

Team Management

Guest Relations

Knowledge of Food and Wine

Job description

At Ottolenghi Hampstead, we’re more than just a collection of restaurants – we’re a community driven by a shared passion for exceptional food, creativity, and hospitality. Rooted in a love for vibrant, seasonal ingredients, our culinary philosophy celebrates bold flavours, diverse influences, and the joy of sharing meals with others.

Ottolenghi’s focus is on Mediterranean & Middle Eastern-inspired dishes, as well as low-intervention wines. Our eye-catching deli and shop area also sells the world-famous Ottolenghi vibrant, fresh salads, delicious cakes, and packaged products.

As a Shift Manager, you’ll oversee the daily operations, ensuring smooth service across both the shop and restaurant. You’ll train, motivate, and inspire your team while ensuring that Ottolenghi’s high standards of quality control, hygiene, and health & safety are maintained. The role offers a great opportunity to develop your skills in managing both front-of-house and back-of-house operations and learn about the deli side of the business.

As Shift Manager at Ottolenghi Hampstead, you will be:

• Training and motivating your team
• Responding to guests' feedback with empathy and generosity, maintaining high standards of quality control, hygiene, health & safety, and coordinating the service to ensure shop, floor, and kitchen teams work in harmony
• Passionate about the restaurant industry and knowledgeable about food and wine
• Excellent guest relations skills

As Shift Manager at Ottolenghi Hampstead, we will offer you:

• Overtime shifts paid
• A 45-hour working week, 5 days out of 7
• £75 bonus each time one of your cocktail creations makes it onto the menu
• Health benefits package
• English language training (Basic, Intermediate, and Business Levels)
• Enhanced Maternity, Adoption, Surrogacy, or Primary Care Giver Parent Pay and Paternity Pay after 2 years' service
• £100 uniform voucher
• A birthday treat
• Refer a friend scheme, £500 each
• Monthly cooking demos and food, wine, and cocktail workshops in the Ottolenghi Test Kitchen
• Opportunity to develop your career, with a strong learning culture and internal progression

We’d love to hear from you if you’re an experienced Shift Manager and ready for the next step in your working journey!