Shift Manager

Vencil; Orpington; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company as a Shift Manager, where you’ll lead a team to deliver exceptional customer service in a fast-paced environment. You'll inspire your colleagues, handle shop operations, and ensure a brilliant experience for customers whether they shop in-store or online. Enjoy competitive pay, generous colleague discounts, and various wellness perks as you grow your career.

Benefits

Competitive pay paid weekly

Colleague discount up to 50% off products

Free hot drinks while on shift

Paid breaks

10% share of profits with colleagues

Health and Wellbeing App services

Increasing holiday entitlement with career progression

Colleague share plans

Pension scheme with matched contributions

Confidential employee assistance helpline

Long service awards

Savings and discounts for shopping and leisure

Qualifications

• Previous team supervisory experience in a customer-focused environment is required.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast, friendly manner.
• Keep the shop clean, tidy, and presentable.

Skills

Leadership

Customer Service

Team Motivation

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.

As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or online.

While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver excellent results and maintain high standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our popular products, including making sandwiches and managing ovens
• Ensure our displays are fully stocked at all times, with plenty of choices for customers
• Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off Greggs products
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of all our profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Holiday entitlement that increases with your career progression
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You’ll also support an inclusive culture - recognizing and valuing diversity.

If you have previous team supervisory experience in a customer-focused environment, we want to hear from you. If you meet the availability requirements, apply now!

About us

At Greggs, we love what we do and have fun! Our culture – how we behave and support each other – makes us unique. Everyone’s welcome at Greggs. We want all colleagues to feel valued and able to be themselves at work. Learn more about us here: Greggs Careers | About Greggs.