Shift Manager

University of Birmingham Guild of Students; Birmingham; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Generous Leave

Full Sick Pay

Training

NEST Pension

Wellbeing allowance

Job summary

The University of Birmingham Guild of Students invites applications for a Shift Manager to support the Venues department’s events, bars and catering delivery, while ensuring safety and a welcoming environment for students and staff. You will help drive a culture of inclusion and teamwork.

Key responsibilities include supervising staff, managing day-to-day operations, and assisting with staff training, stock control and financial systems. The role offers competitive pay and various staff benefits.

Qualifications

• Experience managing staff in a venue/bar environment.
• Strong customer service focus.
• Ability to lead shifts in absence of manager.
• Admin tasks: training, stock control, cellar duties, facilities and financial systems maintenance.

Responsibilities

• Responsible for day-to-day operation of venues, with focus on bars and catering and security of customers, staff and building.
• Lead and supervise staff, in the absence of Pub Manager or Deputy Pub Manager.
• Assist in administrative responsibilities: staff training, stock control, cellar duties, facilities and financial systems maintenance, plus helping venue presentation, promotions, events and activities.

Skills

Staff supervision

Customer service

Shift leadership

Stock control

Facilities upkeep

Job description

£33,713 gross per annum, 40 hours per week

This is an exciting time to join our team, as our new partnership with JD Wetherspoons launched in May 2026. With a fully refurbished, brand-new JD Wetherspoons venue, you'll have the opportunity to play a key role.

Organisation:

This role is part of the Venues department working collectively with colleagues delivering the Guild's large-scale events, bars, catering, security and technical services (sound, light & production). The Venues team is part of the Engagement Directorate.

Job Purpose:

The Shift Manager role is to support delivery of the Venues departmental plan. We expect Shift Managers to help to create an inclusive and engaging environment for all.

The role is required:

• To be responsible for the day-to-day operation of the venues, with the main focus to support the operation of bars and catering, and maintaining the security of customers, staff and the building.
• To lead & supervise staff, in the absence of the Pub Manager or Deputy Pub Manager.
• To assist in the administrative responsibilities of staff training, stock control, cellar duties, facilities and financial systems maintenance, along with helping venue presentation, promotions, events and activities.

Success in the role will require a highly student and customer focused approach together with an emphasis on teamwork. The role involves collaboration with internal and external stakeholders, acting as a positive ambassador for the Guild and facilitating under-represented groups to find a comfortable place here. Supporting a culture of ambitious targets and a positive team spirit are also key. Shift Managers are expected to follow the Guild's competency framework, which should be read in conjunction with this job description.

Why Join Us?

Join us and be part of an organisation where every day is different and your contribution makes a real difference to the student experience! We offer a great range of benefits including:

• Generous Leave: 28 days annual leave, rising to 33 days after 5 years' service, plus a Christmas close down period
• Full Sick Pay: From the moment you start working with us.
• Training: A comprehensive suite of training for which you receive full pay
• Pension: Opportunity to join the NEST pension scheme with matched contributions of 4-6% of your salary.
• Benefits: A gift on your birthday, additional days leave for a life milestone event, £100 annual allowance for your personal development, discounts available with UniDays, membership of University of Birmingham Sport & Fitness, and car breakdown cover.
• Pension: Opportunity to join the NEST pension scheme with matched contributions of 4-6% of your salary.
• Wellbeing: A range of wellbeing benefits including an annual £50 personal Wellbeing allowance.

The Guild of Students is committed to equality, diversity and inclusion and welcomes applications from all members of the community.

Please note interviews are provisionally expected to take W/C 9th November 2026