Shift Manager

TN United Kingdom; Bilston; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant team as a Shift Manager, where your leadership will inspire others to deliver exceptional customer service. In this dynamic role, you'll oversee daily operations, ensuring that every customer enjoys a fantastic shopping experience, whether in-store or online. You'll be responsible for maintaining high standards, leading by example, and preparing delicious products. With a supportive culture that values diversity and inclusion, this is an exciting opportunity to grow your career in a fun and engaging environment. If you're passionate about customer service and have a knack for motivating others, this role is perfect for you.

Benefits

Colleague discount up to 50%

Free hot drinks

Paid breaks

10% profit share

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with contributions

Employee assistance app and helpline

Long service awards

Qualifications

• Proven leadership skills and a passion for exceptional customer service.
• Experience in a team supervisory role in a customer-focused environment.

Responsibilities

• Inspire and motivate the team to deliver excellent results.
• Ensure the shop is clean, tidy, and well-stocked for customers.

Skills

Leadership

Customer Service

Team Management

Reliability

Education

Previous supervisory experience

Job description

About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver amazing results and maintain the excellent standards of the shop.
2. Lead by example and serve our customers in a fast and friendly manner.
3. Prepare our much-loved products, including making sandwiches and managing the ovens.
4. Ensure our displays are fully stocked at all times, with plenty of choice available for our customers.
5. Keep the shop looking clean, tidy and presentable.

What we can offer you

1. Competitive pay paid weekly.
2. Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products.
3. Free hot drinks for you to enjoy while on shift.
4. Paid breaks allowing you to recharge your batteries.
5. We share 10% of all our profits with our colleagues.
6. Health and Wellbeing App providing Remote GP and Physiotherapy services.
7. Holiday entitlement that grows as your career grows with us.
8. Colleague share plans to help you invest and save for your future.
9. Pension scheme to help you plan for your future. We’ll match your contributions up to 7%.
10. Confidential employee assistance app and helpline to help with your wellbeing.
11. Long service awards celebrating key milestones in your career.
12. Savings and discounts for your everyday shopping, leisure, and wellbeing.

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work.