Shift Manager

Shiftlife Assuranceall; Altrincham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Bonus scheme

Paid holiday

Life assurance

Free meals on shift

Job summary

Five Guys is seeking a proactive Shift Manager to lead the team in delivering exceptional customer experiences in a fast-paced environment. You will support the General Manager in ensuring every aspect of restaurant operations runs smoothly.

Ideal candidates will have at least one year of management experience, a passion for customer satisfaction, and the ability to motivate and lead a diverse team. Join us and be part of a culture that values enthusiasm, teamwork, and integrity!

Qualifications

• At least 1 year of management experience in hospitality or QSR.
• Track record of driving customer satisfaction and positive reviews.
• Understanding of profit management and team deployment.

Responsibilities

• Lead and support staff in delivering excellent service.
• Ensure customer satisfaction and handle complaints.
• Maintain food hygiene and health standards.

Skills

Management experience

Customer satisfaction

Leadership

Operational excellence

Flexibility

Job description

access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

OTHER AWESOME PERKS

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR

• Our people - Leading from the front and being hands-on, working on the line and on the dining area
• Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management

WHAT YOU BRING TO THE TABLE

Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.

Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.

Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush.

Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service.

Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line.

Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.

INCREDIBLE CAREERS WITH FIVE GUYS

If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career!

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

REWARDS

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get