Shift Manager

Shiftlife Assuranceall; Ringwood; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Social events

Team competitions

Employee discount

Wellbeing support

Career development

Parental leave

Pension

Bonus up to 10%

Secret Shopper bonus

Holiday entitlement

Free meals

Life assurance

Job summary

Five Guys is seeking a Shift Manager in the United Kingdom to lead daily operations on the line and dining area. You will work closely with the General Manager to ensure consistent quality, speed, and an outstanding guest experience across every shift.

The role rewards hands-on leadership, a focus on customer satisfaction, and an energetic, fun work environment. Evening/weekend availability is expected.

Qualifications

• 1 year+ management experience in high-volume hospitality or QSR.
• Obsessive focus on guest experience with measurable satisfaction results.
• Basic understanding of food hygiene and health & safety standards.
• Natural motivator who leads by example and drives performance.

Responsibilities

• Lead from the front on the line and dining area, hands-on.
• Support GM to deliver great burgers/fries and guest experience.
• Create a positive working environment aligned with company values.
• Handle complaints promptly and maintain open, honest communication.
• Ensure shifts run smoothly and uphold shift-management standards.

Skills

Management experience

Customer service leadership

Food hygiene awareness

Team motivation

Job description

access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

OTHER AWESOME PERKS

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR

• Our people - Leading from the front and being hands-on, working on the line and on the dining area
• Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management

WHAT YOU BRING TO THE TABLE

Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.

Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.

Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush.

Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service.

Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line.

Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.

INCREDIBLE CAREERS WITH FIVE GUYS

If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career!

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

REWARDS

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get