Shift Leader — Fast-Casual Guest Experience

Popeyes Louisiana Chicken UK&I; England; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Free meals on shift

Discount when not working

Gym + retail discounts

Tech scheme

Flexible schedules

£1,000 refer a friend bonus

Job summary

Popeyes UK&I is seeking a proactive Shift Supervisor to run shifts, lead the team, and ensure outstanding food quality, speedy service, and exceptional guest experiences. You will support management, coach staff, and own your shift to deliver results in a fast-paced environment.

The role offers an hourly rate of £12.75–£13.25 with a £0.50 premium when acting as Duty Manager, plus a £1,000 refer-a-friend bonus.

Qualifications

• Experience as a Supervisor, Team Leader, or Shift Manager in a fast-paced setting.
• Hands-on leadership with ability to coach and develop staff.
• Strong people skills and ability to maintain high standards under pressure.

Responsibilities

• Run your shift and lead the team to deliver Popeyes’ outstanding food quality, speed of service, and guest experience standards
• Support your management team in hitting performance goals and driving results
• Lead pre-shift briefings and keep your team aligned, focused, and energised
• Be the role model — set the tone, keep standards high, and lead from the front
• Create a fun, inclusive environment where both team and guests feel the energy
• Coach, train, and develop your team — building future leaders
• Ensure full compliance with food safety (HACCP), health & safety, and company standards
• Take ownership of your shift performance — labour, flow, and service
• Bring the fun and keep the energy high, the service smooth, and the culture poppin’

Skills

Shift supervision

Team leadership

Communication

Food safety awareness

Job description

Popeyes UK&I is seeking a proactive Shift Supervisor to run shifts, lead the team, and ensure outstanding food quality, speedy service, and exceptional guest experiences. You will support management, coach staff, and own your shift to deliver results in a fast-paced environment.

The role offers an hourly rate of £12.75–£13.25 with a £0.50 premium when acting as Duty Manager, plus a £1,000 refer-a-friend bonus.