Shift Leader — Duty Manager: Lead Guests & Teams

Whitbread; Tees Valley; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Whitbread Benefits Card – up to 60% ️o

Permanent contract with guaranteed 24h

Job summary

Whitbread's Premier Inn in Darlington East (Morton Park) is hiring a Duty Manager for 24 hours per week, with a permanent contract. The role involves leading shifts across reception, housekeeping and restaurant to ensure a smooth guest experience.

You'll be on the floor, guiding the team, resolving guest questions, and coordinating with the Hotel Manager to keep operations running efficiently. Prior hotel experience isn't required, as leadership and people skills are valued and transferable from

Qualifications

• Lead shifts across the hotel and deliver pre-shift briefings.
• Coach and support team members throughout the day.
• Resolve guest questions and problems with a calm, helpful approach.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.
• Work closely with the Hotel Manager and wider leadership team.

Job description

Whitbread's Premier Inn in Darlington East (Morton Park) is hiring a Duty Manager for 24 hours per week, with a permanent contract. The role involves leading shifts across reception, housekeeping and restaurant to ensure a smooth guest experience.

You'll be on the floor, guiding the team, resolving guest questions, and coordinating with the Hotel Manager to keep operations running efficiently. Prior hotel experience isn't required, as leadership and people skills are valued and transferable from