Shift Leader: Drive Team & Customer Experience

Nando’s Chickenland; Royal Borough of Kingston upon Thames; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Free meal

Discounts

Wellbeing support

Training & development

Pension

Job summary

Nando's Chickenland in the United Kingdom is seeking an enthusiastic Manager to lead shifts, motivate the team and deliver the signature Extra Hot customer experience across Eat-in, Collection and Delivery. You will master shift planning, real-time scheduling and talent development, following a three-month training plan designed to help you learn, grow, and thrive in your role.

The role offers supportive wellbeing resources, a pension scheme and opportunities for career progression within a

Qualifications

• Leading a team and delivering great customer experiences.
• Managing fast-paced shifts and ensuring smooth operations.
• Planning shifts, scheduling, and real-time decision making.
• Developing talent and nurturing future leaders.
• Driving sales while controlling costs and improving profitability.

Responsibilities

• Lead and motivate the team on shift to deliver an Extra Hot customer experience.
• Own the customer journey across Eat-in, Collect and Delivery.
• Plan shifts efficiently using real-time insights to drive sales and profitability.
• Identify and nurture talent to grow the next generation of leaders.

Skills

Team leadership

Shift management

Customer experience

Planning & scheduling

Talent development

Sales driving

Job description

Nando's Chickenland in the United Kingdom is seeking an enthusiastic Manager to lead shifts, motivate the team and deliver the signature Extra Hot customer experience across Eat-in, Collection and Delivery. You will master shift planning, real-time scheduling and talent development, following a three-month training plan designed to help you learn, grow, and thrive in your role.

The role offers supportive wellbeing resources, a pension scheme and opportunities for career progression within a