Shift Leader: Inspire Teams & Drive Service

Nando’s Group; London Borough of Ealing; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Free PERi-PERi meal every shift

40% Nandoca discount for you and up to

PERi+</

Development programmes to build skills

80% of GMs promoted from AM

Job summary

Nando’s Group in London is seeking an Assistant Manager who leads from the front to deliver the legendary PERi-PERi experience. You’ll manage shifts, coach a high-performing team, and ensure smooth operations across Eat-in, Collect and Delivery to delight guests.

Bring passion for people, strong leadership, and a drive for operational excellence. A three-month training plan and a supportive wellness program accompany this role, with opportunities for growth within a people-first culture.

Qualifications

• Leadership experience in a fast-paced hospitality or restaurant setting.
• Strong focus on delivering exceptional customer service.
• Ability to plan, schedule, and manage shifts effectively.

Responsibilities

• Motivate, engage and inspire the team on every shift to deliver an exceptional guest experience.
• Lead shift operations, ensure smooth service and accurate execution of tasks.
• Utilize real-time insights to drive sales, control costs and grow profitability.
• Identify and nurture talent to build a high-performing team for future leadership roles.
• Own the customer journey on shift across Eat-in, Collect and Delivery.

Job description

Nando’s Group in London is seeking an Assistant Manager who leads from the front to deliver the legendary PERi-PERi experience. You’ll manage shifts, coach a high-performing team, and ensure smooth operations across Eat-in, Collect and Delivery to delight guests.

Bring passion for people, strong leadership, and a drive for operational excellence. A three-month training plan and a supportive wellness program accompany this role, with opportunities for growth within a people-first culture.