Shift Leader: Drive Service, Ops & Team Spirit

Tesco; Tees Valley; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading retailer in the UK is seeking a Shift Leader to coordinate team operations, ensure customer satisfaction, and maintain safety standards. The ideal candidate will be customer-focused, possess strong leadership abilities, and excel in communication. Benefits include a discount at stores and a commitment to career development. This position offers an opportunity to contribute positively to the community and team atmosphere.

Benefits

10% Discount in One Stop & Tesco stores

Discounted pharmacy services

Discounted shopping website

A great holiday package

Commitment to career development

Community involvement and charity work

Pension Scheme

Qualifications

• Able to role model great customer service ensuring customer needs are met.
• Able to build strong, long-lasting relationships with colleagues to create team spirit.
• A clear communicator to keep the team well informed.
• Confident in taking the lead when in charge of the store.
• Flexible in decision-making and handling change for customer satisfaction.
• Energetic in motivating others and balancing priorities.
• Always looking for ideas to improve the customer shopping trip.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip.
• Open/close the store and ensure all customer safety.
• Be the go-to person for colleagues in the absence of the Store Manager.
• Support the Store Manager in coordinating events.
• Ensure the store is clean, tidy and well-presented.
• Manage product replenishment prioritization.
• Resolve customer queries to leave them satisfied.
• Ensure effective staffing and manage short-term absences.

Skills

Customer service

Team building

Communication

Leadership

Flexibility

Motivation

Improvement mindset

Job description

A leading retailer in the UK is seeking a Shift Leader to coordinate team operations, ensure customer satisfaction, and maintain safety standards. The ideal candidate will be customer-focused, possess strong leadership abilities, and excel in communication. Benefits include a discount at stores and a commitment to career development. This position offers an opportunity to contribute positively to the community and team atmosphere.