Shift Leader: Drive Service Magic & Team Growth

Prezzo Ltd; Leeds; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Free meals on shift

50% staff discount (25% for friends &/

Birthday day off

Wellbeing support

Exclusive hospitality rewards

Job summary

Prezzo Ltd. in Leeds is seeking a Duty Manager to bridge the gap between Waiting Staff and Management, stepping up to lead shifts and uphold the brand’s HEART values. You will be responsible for opening/closing, guiding service, and ensuring smooth handovers while delivering memorable guest experiences.

Technically, you’ll be cashing up, managing compliance, and stock checks, with career pathways to Assistant Manager. Competitive pay plus tips, tronc, and exclusive perks are offered.

Qualifications

• Experience in a hospitality team role.
• Ability to lead during busy service.
• Strong communication and people skills.
• Basic understanding of compliance, cashing up and health & safety.
• Flexible and eager to grow into leadership.
• Passion for food and hospitality.

Responsibilities

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when the GM/Assistant Manager is not present.
• Deliver Hospitality Magic by setting the tone for service on the floor.
• Support smooth handover between shifts and maintain communication with managers.
• Assist with cashing up, compliance paperwork, and stock checks.
• Step into a leadership role during busy periods, motivating and guiding the team.
• Respond to guest feedback with professionalism and positivity.
• Champion HEART values and act as a role model to newer team members.

Skills

Hospitality experience

Leadership

Communication

Cash handling

Job description

Prezzo Ltd. in Leeds is seeking a Duty Manager to bridge the gap between Waiting Staff and Management, stepping up to lead shifts and uphold the brand’s HEART values. You will be responsible for opening/closing, guiding service, and ensuring smooth handovers while delivering memorable guest experiences.

Technically, you’ll be cashing up, managing compliance, and stock checks, with career pathways to Assistant Manager. Competitive pay plus tips, tronc, and exclusive perks are offered.