Shift Lead – Inspiring Retail Team Leader (Flexible Hours)

Tesco; Milton Keynes; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is hiring a Shift Lead in Milton Keynes to oversee daily store operations and lead the in-store team to deliver a great customer experience. You'll supervise opening and closing routines and ensure the team stays focused on service standards.

You will coach colleagues, resolve issues on the shop floor, build inclusive relationships, and act as the store's day-to-day leader in the manager's absence.

Qualifications

• Minimum age 18 to apply.
• Experience in a team lead or management position in a fast-paced retail environment.
• Strong role model with a passion for delivering great service.
• Clear communicator with ability to keep the team informed.

Responsibilities

• Lead the in-store team to deliver a great customer experience.
• Manage day-to-day store operations and shifts.
• Coach colleagues and provide feedback to improve service.
• Be the go-to person for day-to-day operational queries.
• Create an inclusive, supportive team environment.

Skills

Leadership

Team management

Communication

Customer service

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. Youll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at 15.59 per hour, rising to 16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks notice of your shifts. If your availability is close to what were looking for, we still encourage you to apply.

Please note that you need to be 18 or over to apply for this role.

Leading the team to deliver a great experience for customers in-store.

Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.

Building positive, inclusive relationships that help colleagues perform at their best.

Confidently leading the store in the Managers absence.

Making balanced, flexible decisions and adapting well to change.

Coaching colleagues, giving feedback and role modelling great service.

Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

To be over 18 for this role.

Experience working in a team lead or management position in a fast-paced retail environment.

Be a strong role model with a passion for delivering great service and ensuring every customers needs are met.

Build positive, long?lasting relationships to create an inclusive, supportive team environment.

A clear communicator, using a variety of methods to keep the team well informed.

A natural leader who motivates and inspires the team to deliver outstanding results.

Tescos vision is to be every customers favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Were committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyones Welcome.

We also understand that life varies for each of us, so were always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please clickhere.