Shift Lead - Food Service (High Pace, Day/Night)

MS; Douglas; On-site; GBP 12,000 - 17,000; Part time

Job summary

M&S in the United Kingdom is seeking a Shift Lead to help run the store during key trading hours. You’ll lead the floor, support colleagues, and ensure fast, friendly service while managing stock, tills, and problem solving.

You’ll work across early mornings and varied shifts with a hands-on approach, setting a positive example and using store systems to coordinate tasks and maintain high standards. 18+ age requirement applies in the posting.

Qualifications

• Experience leading a team on-shift in a fast-paced environment.
• Strong customer service orientation with ability to resolve issues quickly.
• Comfortable working across a range of store tasks and hours.

Responsibilities

• Lead floor operations during assigned shifts and ensure service is fast and friendly.
• Support colleagues, allocate tasks, and maintain store standards on stock, cleanliness and safety.
• Utilise store systems to coordinate activities and support the team during busy periods.

Skills

Leadership

Customer service

Team coordination

Digital systems

Tools

POS systems

Job description

M&S in the United Kingdom is seeking a Shift Lead to help run the store during key trading hours. You’ll lead the floor, support colleagues, and ensure fast, friendly service while managing stock, tills, and problem solving.

You’ll work across early mornings and varied shifts with a hands-on approach, setting a positive example and using store systems to coordinate tasks and maintain high standards. 18+ age requirement applies in the posting.