Shift Lead — Flexible, Fast-Paced Team Leader

EG Group; Shotton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform

30% Starbucks discount on food, drinks

Quarterly Bonus Incentive

Free beverage on every shift

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Recognition rewards and work anniverss

Career progression opportunities and a

Job summary

Starbucks in Deeside is seeking a Shift Supervisor to lead daily operations, ensure fresh products, and deliver outstanding customer service. You will work with the Store Manager, prepare beverages, maintain store standards, and support colleagues to keep operations running smoothly.

You’ll take ownership of shifts when the Store Manager is absent, motivate the team, and uphold brand standards. The role offers flexible shifts, minimum 8 hours per week, and opportunities for progression in a

Qualifications

• Previous supervisory experience preferred.
• Experience in hospitality, retail or customer-focused environment.
• Passion for delivering excellent customer service.
• Confidence to lead, motivate and support a team.
• Proactive attitude with ability to make decisions and take ownership.
• Strong communication and organisational skills.
• Willingness to learn, develop and take the next step in your career.
• Enthusiasm to make an impact and help drive team success.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant and well-presented environment where customers and colleagues enjoy spending time
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Skills

Leadership

Customer service

Communication

Organisational skills

Decision making

Proactive

Team motivation

Ownership

Job description

Starbucks in Deeside is seeking a Shift Supervisor to lead daily operations, ensure fresh products, and deliver outstanding customer service. You will work with the Store Manager, prepare beverages, maintain store standards, and support colleagues to keep operations running smoothly.

You’ll take ownership of shifts when the Store Manager is absent, motivate the team, and uphold brand standards. The role offers flexible shifts, minimum 8 hours per week, and opportunities for progression in a