Shift Lead

B&Q plc; Metropolitan Borough of Solihull; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

ShareSave

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q plc in the United Kingdom is seeking a Shift Lead to oversee a shift, ensure a safe, smooth shopping environment, and deliver a great experience for customers and colleagues.

You will deploy colleagues, be the first point of contact for customers and staff, and act with autonomy to resolve issues quickly while promoting safety and compliance on the shop floor.

Qualifications

• Customer-focused with a positive can-do attitude.
• Ability to lead and motivate a team during busy shifts.
• Strong awareness of safety, compliance and store standards.
• Capable of making timely decisions to keep customers and colleagues safe.
• Reliable, proactive and able to work independently with autonomy.

Responsibilities

• Be the heartbeat of the store during your shift, ensuring operations run smoothly.
• Deploy colleagues effectively to serve customers and meet store goals.
• Be the first point of contact for customers and colleagues.
• Maintain a safe environment and ensure compliance across the shift.

Skills

Customer focus

Team leadership

Safety consciousness

Decision making

Autonomy

Job description

This is a keyholder position, with shifts ranging from an earliest start time of 6am to a latest finish time of 10pm Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Shift Lead and you'll be a big part of this. What's the job? Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You're the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It's B&Q's ambition to make every customer count, so you'll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What we need

Our shift leads are key to running our business through their teams. In this role, we're looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Benefits

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more