Shift Lead

B&Q

Crewe

On-site

GBP 24,938 - 30,480

Full time

14 days+

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Benefits offered by this job

Award-winning pension scheme

ShareSave options

Shopping discounts

Colleague wellbeing benefits

Job summary

A leading home improvement retailer in Crewe is seeking a Shift Lead. This role is essential for overseeing daily store operations and ensuring a positive experience for customers and staff alike. Candidates should be passionate about customer service, safety-conscious, and capable of motivating a team. The position offers a competitive salary, an award-winning pension scheme, and generous holiday benefits, all within a collaborative and inclusive environment.

Qualifications

Must be customer-focused and committed to ensuring a great shopping experience.
Able to oversee operations and manage colleagues effectively.
Detail-oriented and safety conscious.

Responsibilities

Oversee daily store operations and ensure smooth functioning.
Deploy colleagues to enhance customer engagement.
Serve as the first point of contact for staff and customers.
Maintain a safe store environment.

Skills

Passionate about customers

Safety conscious

Teamwork

Energy and motivation

Confident decision-making

Job description

Join to apply for the Shift Lead role at B&Q

Full-time, Part-time or Job Share
Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday
Permanent Contract – 18.5 to 36.75 Hours per week
B&Q Crewe

Overview

Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

What’s the job?

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
Be the first point of contact for customers and colleagues.
Make sure our stores are safe at all times.

What We Need

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:

Passionate about customers and doing the right thing for them.
Like to have a global view and not be constrained to specific areas of the store.
Safety conscious and use an eye for detail to spot compliance opportunities.
Enjoy interacting with colleagues and working in a team.
Like to bring energy to each day and motivate those around you.
Confident to have autonomy and trust to make decisions for the customer at pace.

What’s in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes: