Shift Lead

B&Q; Bristol; On-site; GBP 25,867 - 31,615; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

A leading home improvement retailer seeks a Shift Lead in Bristol to manage store operations and enhance customer service. The role entails overseeing the daily functioning of the store, effectively deploying staff to meet customer needs, and upholding safety standards. Ideal candidates should be passionate about customer service, safety-conscious, and able to make quick decisions. This full-time position offers a competitive salary and great benefits, including comprehensive holiday and pension schemes.

Qualifications

• Passionate about providing excellent customer service.
• Strong team player with a collaborative attitude.
• Safety conscious and detail-oriented.
• Able to make quick decisions in a fast-paced environment.

Responsibilities

• Oversee daily store operations and ensure smooth functioning.
• Effectively manage colleague deployment to enhance customer experience.
• Serve as the first point of contact for both customers and team members.
• Uphold safety protocols within the store.

Skills

Customer centricity

Teamwork

Attention to detail

Decision making

Energy and motivation

Job description

Shift Lead – B&Q – Hartcliffe

Join as a Shift Lead and help create a store customers love.

Overview

Full time, part time or job share. Permanent contract – 18.5 to 36.75 hours per week. Full‑time equivalent £28,741.44 per annum inclusive of hourly store location allowance. +Pension +6.6 weeks holiday.

Responsibilities

• Be the heartbeat of the store day‑to‑day and ensure smooth operations.
• Deploy colleagues correctly to ‘make every customer count’ throughout shifts.
• Act as first point of contact for customers and colleagues.
• Maintain store safety at all times.

Qualifications & Skills

• Passionate about customers and doing the right thing for them.
• Global view, not constrained to specific store areas.
• Safety conscious with eye for detail to spot compliance.
• Enjoy interacting with colleagues and teamwork.
• Bring energy and motivate those around you.
• Confident and autonomous to make decisions for customers at pace.

Benefits

• Award‑winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

Contact

Support during the application or interview process, please contact recruitment@b‑and‑q.co.uk for any recruitment adjustments.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Retail