Shift Engineer — Luxury Hotel Maintenance Lead

Montcalm East, Autograph Collection; Greater London; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday allowance

Paid birthday leave

Wellbeing support

Wellbeing experiences

Cashback healthcare plan

Gym membership discounts

Learning and development

Volunteer day

Employee referral programme

Complimentary meals on duty

Exclusive room rate discounts

Marriott Bonvoy discounts

City-wide discounts

Recognition programmes

Annual celebrations and social events

Job summary

Montcalm Collection seeks a Shift Engineer to join the Maintenance team, delivering prompt engineering support across the property to uphold luxury standards and compliance. The role reports to the Maintenance Manager and covers planned and reactive maintenance tasks.

You will contribute to energy efficiency initiatives and provide technical expertise to ensure a seamless guest and colleague experience within Montcalm’s iconic London hotels.

Qualifications

• Proven supervisory experience in luxury hospitality maintenance.
• Strong leadership and people skills to motivate a team.
• Excellent communication and organisational skills.
• Proficiency with PMS systems such as Opera.
• High attention to detail and ability to multitask under pressure.
• Passion for hospitality and creating memorable guest experiences.

Responsibilities

• Oversee day-to-day maintenance operations including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues with minimal disruption.
• Uphold Montcalm’s luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• Develop and implement preventive maintenance programmes.
• Lead, supervise, and motivate the maintenance team and external contractors.
• Monitor and control departmental expenses, labour, and contracted services.
• Maintain inventory of tools, supplies, and spare parts.
• Conduct performance reviews and foster a positive team culture.
• Ensure adherence to hotel policies, safety protocols, and regulatory requirements.
• Conduct regular safety inspections, audits, and corrective actions.
• Coordinate with external inspectors to ensure certifications are up to date.
• Maintain detailed maintenance records and reports.
• Implement energy efficiency initiatives and monitor usage.
• Actively participate in emergency and crisis response planning.

Skills

Leadership

Team motivation

Communication

Organisational skills

Attention to detail

Tools

PMS systems (Opera or similar)

Job description

Montcalm Collection seeks a Shift Engineer to join the Maintenance team, delivering prompt engineering support across the property to uphold luxury standards and compliance. The role reports to the Maintenance Manager and covers planned and reactive maintenance tasks.

You will contribute to energy efficiency initiatives and provide technical expertise to ensure a seamless guest and colleague experience within Montcalm’s iconic London hotels.