Shift Coordinator

JAM Recruitment Ltd; Burslem; On-site; GBP 18,000 - 19,000; Part time

Job summary

Pertemps Royal Mail is seeking a Seasonal Shift Coordinator for the Stoke-on-Trent parcel hub during the Christmas peak. This temporary contract runs mid-September to end-December, with shifts Tue–Sat 05:30–14:30.

You will coordinate a large temporary workforce, help ensure shifts are staffed, and support operations with the management team. You will need strong organisational and communication skills, be proactive, and enjoy helping people.

Qualifications

• Strong organisational and communication abilities.
• Problem-solving skills.
• Confidence supporting people.

Responsibilities

• Coordinate a large seasonal workforce to ensure smooth shift operations.
• Ensure each shift is fully staffed and where necessary sign in/out workers and manage attendance.
• Assist workers throughout their assignment to keep operations moving.
• Support the Roy Mail Parcel Hub management team to run the operation safely and efficiently.
• Sign in/out temporary workers and monitor attendance and replacements as needed.
• Address no-shows, lateness and absence and contact replacements to maintain coverage.
• Support new starters and welfare checks for temporary staff.
• Assist payroll by ensuring attendance records are accurate and up-to-date.
• Complete shift reports and communicate key updates during handovers.
• Support workforce targets across a 24/7 operation.

Skills

Organisational skills

Communication skills

Problem-solving

People support

Job description

This temporary contract as a Shift Coordinator with Pertemps Royal Mail in Burslem runs from mid-September to the end of December. Working Tuesday to Saturday, 05:30-14:30, the postholder supports the parcel hub's busiest period. Duties include coordinating a large seasonal workforce, ensuring each shift is fully staffed, assisting workers throughout their assignment, and helping operations proceed safely and efficiently alongside the management team. Applicants should demonstrate strong organisational and communication abilities, problem-solving skills, and confidence supporting people. The hourly rate is £13.50 to £14.00. This role suits someone who thrives on responsibility and enjoys helping a team deliver results.

Shift Coordinator Royal Mail Parcel Hub – Stoke-on-Trent - ST6 Temporary Contract: Mid-September – End of December Tuesday to Saturday: 05:30-14:30 Hourly Rate: £13.50-£14.00 per hour

Join One of the UK's Largest Peak Operations

Pertemps is recruiting for a Seasonal Shift Coordinator to support the delivery of one of Royal Mail's busiest parcel operations during the Christmas peak. Working alongside the Hub Management Team, you'll help coordinate a large temporary workforce, ensuring every shift is fully staffed, workers are supported throughout their assignment, and the operation runs safely and efficiently. If you enjoy working in a fast-paced environment, solving problems and supporting people, we'd love to hear from you.

What You'll Be Doing As a Shift Coordinator

you'll be responsible for the smooth running of your allocated shift, including:

• Managing the attendance of temporary workers.
• Signing workers in and out each shift.
• Managing no-shows, lateness and absence.
• Contacting replacement workers to maintain staffing levels.
• Supporting new starters and ensuring they settle into their roles.
• Carrying out regular welfare checks with temporary workers.
• Supporting payroll by ensuring attendance records are accurate.
• Completing shift reports and communicating key updates during handovers.
• Helping to deliver workforce targets across a 24/7 operation.

We're Looking for People Who Are

organised and able to prioritise competing tasks. Have excellent communication and people skills. Enjoy working in a busy, fast-moving environment. Can remain calm under pressure. Are proactive and enjoy solving problems. Can work independently while being part of a wider team.

Experience

Experience in any of the following would be beneficial: Recruitment Warehouse or Logistics Team Leader or Supervisor Retail Hospitality Transport & Distribution Customer Service Full training will be provided.

Project Timeline

Contract Start: Week commencing 5th October

Contract End: End of December 2026