Sheltered Housing & Wellbeing Officer — Flexible Hours

CIH International Housing Group; Reading; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous holiday entitlement - 25 days

Flexible working opportunities

LGPS - Local Government Pension Scheme

Life Assurance - three times annual"s"

On-site day nursery Kennet Day nursery

Season Ticket Loan

Lease car salary sacrifice

Job summary

Reading Borough Council is seeking a Sheltered Housing Officer to join the Sheltered and Supported Housing Team. This frontline role focuses on helping older residents maintain independence while accessing support and services.

You will build strong relationships with tenants, deliver housing management, welfare checks and safeguarding with partner agencies, and promote wellbeing in a community-driven environment.

Qualifications

• Experience working within housing, support services or related customer-focused environment.
• Understanding of challenges facing older people and individuals with multiple or complex needs.
• Experience delivering front-line customer services to residents or service users.
• Strong communication, listening and relationship-building skills.
• The ability to handle sensitive situations with empathy, professionalism and discretion.
• Good organisational skills and the ability to manage a varied workload effectively.
• Confidence using IT systems and maintaining accurate records.
• A full driving licence and access to a vehicle for work purposes.

Responsibilities

• Building strong relationships with tenants and maintaining regular welfare contact.
• Carrying out welfare checks and responding to concerns relating to health, safety and wellbeing.
• Identifying safeguarding concerns and working with relevant agencies to ensure vulnerable residents receive appropriate support.
• Delivering person-centred housing related support.
• Helping residents sustain their tenancies through practical advice on budgeting, benefits and managing rent accounts.
• Organising and supporting social activities, events and engagement opportunities that reduce isolation and promote community wellbeing.
• Monitoring health and safety standards across schemes, including reporting repairs and supporting compliance checks.
• Working collaboratively with contractors, community groups and partner organisations to deliver excellent services.
• Maintaining accurate records and responding to enquiries, complaints and service requests.

Skills

Customer service

Communication

Empathy

Organisation

IT literacy

Driving licence

Job description

Reading Borough Council is seeking a Sheltered Housing Officer to join the Sheltered and Supported Housing Team. This frontline role focuses on helping older residents maintain independence while accessing support and services.

You will build strong relationships with tenants, deliver housing management, welfare checks and safeguarding with partner agencies, and promote wellbeing in a community-driven environment.