Shelter Operations & Crisis Support Specialist

Main Salvation Army; Nottingham; On-site; GBP 24,000 - 26,000; Full time

Job summary

The Salvation Army Overnight Shelters-SAFES Location in Portland, OR is seeking a Shelter Specialist to oversee site operations and services for shelter participants. The role focuses on safety, de‑escalation, crisis intervention, and ensuring a supportive environment on site.

The position is full-time, non-exempt, with travel as needed. A high school diploma or GED and experience in homeless services are required; strong MS Office and reporting skills are essential.

Qualifications

• Education: High school diploma or GED.
• Documented experience in homeless services (or related experience).
• Education and/or work experience commensurate with the duties and responsibilities required.
• Strong Human relations skills; trauma-informed care.

Responsibilities

• Safely follow instructions pertaining to the use and storage of workplace chemicals.
• Operate safety and security systems, including CCTV video monitoring.
• Conduct visual inspections via direct observation and video monitors.
• Learn and act on new information; work cooperatively; document activities accurately.
• Keep facilities clean and organized including bathrooms, storage, and floors.
• Follow Program Exit procedures to exit participants daily.
• Report concerns to the supervisor and ensure participant safety.
• Respond to crises with intervention and notify authorities as needed.
• Maintain records, logs, and required documentation.
• Collaborate with Salvation Army staff and programs.
• Communicate positively with all on-site staff, managers, volunteers, and participants.

Skills

Microsoft Office

Trauma-informed care

Conflict resolution

Communication

Education

High school diploma or GED

Tools

CCTV

Job description

The Salvation Army Overnight Shelters-SAFES Location in Portland, OR is seeking a Shelter Specialist to oversee site operations and services for shelter participants. The role focuses on safety, de‑escalation, crisis intervention, and ensuring a supportive environment on site.

The position is full-time, non-exempt, with travel as needed. A high school diploma or GED and experience in homeless services are required; strong MS Office and reporting skills are essential.