Shared Spaces Contract Coordinator

Riverside Group; Liverpool City Region; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

28 days holidays plus bank holidays

Learning and development opportunities

Job summary

Riverside Group in Liverpool offers a Shared Spaces Contract Coordinator role with hybrid working. You will co-ordinate compliance, administer service and maintenance contracts, and support the Contract Manager to ensure regulatory compliance and timely service delivery.

The role requires experience in building safety or related fields, strong contract management and stakeholder communication, and proficiency in Microsoft Office.

Qualifications

• Experience in Building safety, asset, estate, environmental or health and safety
• Experience with raising orders, monitoring and tracking completion
• Effective contract management skills including service and maintenance contracts
• Ability to update, persuade and influence others
• Customer focused with excellent written and verbal communication
• Strong analytical skills with ability to provide meaningful management information
• Excellent team player who can work flexibly
• Proficient in Microsoft Office

Responsibilities

• Coordinate compliance activity and administer compliance systems and maintenance and services contracts
• Ensure adherence to statutory and regulatory requirements and escalate risks or service failures
• Raise referrals to tenancy support to address breaches and raise works orders with external suppliers
• Support customer resolution and service charge queries
• Support the Contract Manager with service delivery, contract management, risk management and monitoring controls
• Cover areas: Internal cleaning, External environment, Mechanical Equipment, Electrical Equipment, Plant Rooms, Lifting Equipment, Asbestos
• Monitor progress to completion and ensure contract obligations are fulfilled

Skills

Building safety

Orders tracking

Contract management

Stakeholder management

Communication skills

Analytical skills

Teamwork

MS Office

Job description

Job Title: Shared Spaces Contract Coordinator
Contract Type: Permanent
Salary: £32,376.39 (£35,548.40 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Liverpool / Hybrid

The difference you will make as Shared Spaces Contract Coordinator

In this role you will support the Contract Manager/Contract Officers by co-ordinating compliance activity and administering compliance systems and maintenance and services contracts, to ensure adherence to statutory and regulatory requirements, providing efficient and effective planning, administrative and technical support as required. Ensuring any risks or service failure identified and recommendations are actioned appropriately, raising referrals through to tenancy support to address breaches and raising works orders through to our external suppliers and supporting customer resolution and service charge queries.

About you

We are looking for someone with:

• Experience of working within a Building safety, Asset, estate, environmental or health and safety team, ideally supporting building safety inspections.
• Experience with raising orders, monitoring and tracking completion.
• Effective contract management skills, including supporting the management of service and maintenance contracts.
• Ability to successfully work with and update, persuade and influence others.
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• Results driven with strong analytical skills, including the ability to critically analyse information, and experience of providing meaningful management information.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in the use of Microsoft Office.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Role Profile

Support the Contract Manager/Contract Officers by co-ordinating compliance activity and administering compliance systems and maintenance and services contracts, to ensure adherence to statutory and regulatory requirements, providing efficient and effective planning, administrative and technical support as required. Ensuring any risks or service failure identified and recommendations are actioned appropriately, raising referrals through to tenancy support to address breaches and raising works orders through to our external suppliers and supporting customer resolution and service charge queries.

Role requires you to:

• Support the Contract Manager with service delivery, contract management, risk management, monitor controls measures for one of the following areas;
• Internal cleaning -Communal cleaning & Windows, pest control, playground maintenance and gutter cleaning
• External environment -Grounds maintenance & Trees management, roads, footpaths carpark maintenance, fly-tipping, bulk waste removal waste management.
• Mechanical Equipment -Access Control, Door entry, Auto Doors, gates, & barriers, intruder alarms, security CCTV
• Electrical Equipment - EICR Program, ECP, lightning conductors, street lighting, TV ariels, fibre optics, PAT/FAT testing and fall arrest.
• Plant Rooms etc -Communal Plant - Water distribution, heat networks, energy supply DSEAR assessments, ventilation, Renewable Technology.
• Lifting Equipment -Domestic, communal & Commercial lifting equipment
• Asbestos -ACM materials, radon gas and other hazardous materials
• Support the management of day to day contract management services, commissioning appropriate work orders (, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agree